Group Benefits Renewal Associate

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Working Arrangement

At Home

The incumbent will be responsible for renewals of all GB Small Business Alpha cases and Signature cases up to 50 lives from the first renewal onwards working with Account Executives (AE), Small Business (SB) Director and Renewal Underwriters and other staff in the RGO. Supports the Account Executives in building and maintaining successful advisor relationships.

Functional Area Over-all Summary

Persistency is a key to Small Business profitability. This role is designed to keep a strong focus on persistency while balancing the profitability of the group by using discretionary spending. As well, the role is designed to work closely with the AE so that the partnership results in increased persistency and advisor relationships.

Key Accountabilities

• Track terminations and document reasons for not being able to renew
• Follow up with advisors on renewals
• Prepares, sends, manages and negotiates the renewals with plan advisors
• Handle renewal appeals and advisor marketing appeals working with renewal Underwriter
• Assist advisors with selling the renewal
• Access various internal systems for previous renewals, claims history and other reports
• Suggest plan design options
• Prioritize and monitor renewal workload by assigned case(s) and by advisor
• Renewals (60-70%)
• Handle cost negotiations with advisor on renewals
• Adjust renewal rates upwards or downwards depending on case and advisor, apply Discretionary Spending Account (DSA)

Job Requirement (Experience, Knowledge)

• Excellent organizational and priority setting skills and manage high volumes.
• Ability to analyze data and solve problems.
• Ability to work independently or as a member of a small team.
• Good knowledge of GB products and Services
• Excellent negotiation skills and the ability to influence
• Task related.
• Excellent English (and French for Quebec based employees) verbal and written communication skills
• Ability to translate complex information into easily understood messages in a persuasive manner
• Good knowledge on pricing
• Ability to manage diverse tasks in a timely manner.
• Communication
• Reasonable knowledge on advisor requirements
• GB market
• Good math skills
• GB technical knowledge (Must have)
• Ability to coach/ assist plan advisors over the phone or in person
• Good knowledge on "alternate" plan designs and cost control areas
• Excellent knowledge of renewal process and underwriting
• Understanding of trends in the GB industry

Competencies

• Ability to work with advisors with varying degrees of maturity and product understanding
• Managing competing or fluctuating priorities and deliverables
• Ability to work with multiple stakeholders with different priorities

Decision Authorities

• Negotiate with advisors and make final calls on application of renewal DSA
• Formulate best approach to provide alternate plan designs
• Finalize best approach to get cases renewed within internal and external constraints
• Develop communication strategy for renewals with advisors

Key Performance Goals/Measurement

• Persistency:
• Discretionary Spending
• Key Metrics:

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About John Hancock And Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com.

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans. Additional information about John Hancock may be found at johnhancock.com.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Salary & Benefits

Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact [email protected] for additional information.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.