Renewal Coordinator Jobs

Blackline Safety is currently hiring a Renewal Coordinator to join our growing team. This is a hybrid role, reporting to our headquarters in Calgary, AB. Reporting to the Director, Client Success, the Renewal Coordinator plays a key role in driving client goals, retention efforts of our clients, and the efficiency of our renewals and account management process. This role will directly support the functions of the Client Success team and ensure that service renewals are efficiently handled through timely processing and engagement with CSMs and other internal teams.

Who are you?

You believe in a customer focused company understanding the value of client retention with a passion for relationships. You will have a forensic mind looking into accounts to ensure all information is accurate and have the ability to problem-solve if it is not. You will enjoy working in a fast-paced organization where each day is a little different. You are curious, analytical, collaborative, and take ownership. You thrive in a fast-paced environment and are not afraid of new challenges and change.

Responsibilities

• Document activities related to customer accounts within a CRM and ERP system
• Monitor incoming emails and execute relevant emails in a timely manner
• Process quotations related to requests for products and services associated with existing customer accounts
• Create progress reports, as assigned, according to established process
• Other duties as assigned.
• Triage customer requests for support and forward these requests to the appropriate internal team within set service levels
• Track upcoming service renewals according to contract expiry date, by establishing weekly service renewal review meetings and by working in collaboration with CSMs
• Manage assigned outstanding service renewals throughout the purchase-to-pay process
• Regularly run service renewal contract expiry reports and reconcile with tracking sheets to ensure all upcoming renewals are captured and executed
• Actively look for ways to improve operating processes and team effectiveness
• Effectively implement systems, processes and tools that meet goals of the Client Success Operations team
• Perform forensic analysis and be prepared to work in multiple applications to obtain correct device ID, service plan renewal data and related information
• Work with the team to escalate internal and external concerns, by ensuring that all resources used to maintain customer satisfaction.
• Create and track quotes for non-lease-related distributor, and end-user, service renewals according to established processes, follow-up schedules, and timelines
• Access data from Blackline Live to support service renewal quotes

Skills And Prerequisites

• Secondary education or equivalent certification in a business-related field is an asset
• 1-3 years experience in a inside sales or administrative role with direct responsibility for customer support, account management, data entry and order processing
• Excellent organizational skills
• Ability to prioritize and troubleshoot issues
• Clear communication, both written and verbal with strong interpersonal skills
• Experience working within a corporate CRM and ERP application preferably NetSuite
• Functional experience with data management tools e.g. MS Excel
• Proven ability to apply appropriate problem-solving techniques
• Ability to work with minimal supervision

About Blackline Safety

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly traded company.

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions. Come join our inclusive team