Account Executive Ii Jobs

At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
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World Fuel Services Corporation is a global leader in the downstream marketing and financing of land, marine and aviation fuel products and related services. With revenues in excess of $27 billion, global fuel supply of 21 billion gallons serving 190 countries, and over 4500 employees, World Fuel Services offers its customers a value-added outsource service for supply, quality control, logistical support and price risk management.
World Fuel Services Corporation is a publicly listed company (NYSE: INT), headquartered in Miami, Florida and currently ranked # 92 on the Fortune 500 List.
World Fuel Services, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Position Summary
Responsible for the overall satisfaction of their assigned customer base as well as assisting with and planning trips for general clientele. Under general direction, maximize international trip support service and customer relations with new and existing clients, providing superior customer service and communicating all of WFS Trip Support products and services to existing or new customers.
Key Responsibilities

• Ensuring after hours staff is aware of all urgent requirements for assigned client trips during off hours
• Providing an unsurpassed level of service to all clients
• After hours and weekend support of their client base when required
• Working Hours: as determined by the Sr Director Global Operations
• Responsible for the Quality assurance of all their clients’ trips
• Must have a firm knowledge of WFS Trip Support products and services and be able to effectively market them to customers
• Travelling to meet with their clients on request of management or the client.
• Directing the work of the operational support staff after hours and weekends
• Performs other duties as may be assigned by management
• Preparing and leading presentations for clients on demand
• Will market, communicate, and sell all of WFS Trip Support products and services to existing and prospective customers
• Primary point of contact for an assigned base of top operations accounts
• Establish and maintain a close rapport with their client base
• Disseminating specific client requirements to all operational staff
• Helps other employees to accomplish company goals
• Able to provide expert level of support and consultation to customers and operations staff.

Knowledge/Skills

• Ability to partner with other departments and interact effectively with employees at all levels of the organization
• Ability to deal resolutely with sensitive issues; methods and techniques used in persuasion and negotiation of conflicts and problems
• Knowledge of all Operations positions, Flight Planning, and Meteorology.
• Ability to maintain a professional demeanor in stressful situations and negotiations
• Ability to act in situations with confidence, assertiveness, tact, and diplomacy
• The ability to act as the Senior Coordinator for a specific region, establish client relationships, and to have an understanding of Operations product offerings.

Job Requirements

• Industry Knowledge: Customers, vendors, competitors, and primary products & services offered.
• Education: Bachelor’s degree, highly preferred
• Work Quality: High degree of attention to detail is a requirement of the position.
• Experience: 5 years preferred in the aviation industry (Must have either the educational requirements or the equivalent work experience)
• Customer Service: Exhibits strong customer service knowledge and understanding of skills required.

Travel Requirements
Moderate – Occasional travel which may be planned or on short notice. A requirement of the job, but not a significant job component. Includes international travel as necessary.