Brand Operations Manager Jobs

Who we are

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

Here is a peek into how it works: (https://www.youtube.com/watch?v=AuFrGS3Yp7M&t=2s)

What you’ll do

As a Brand Operations Manager, you will be tasked with owning the performance of one or more key brands, including improving the overall performance of all customers operating the brand(s). Using a comprehensive set of performance data, you will monitor and analyze the brand’s performance to recommend actions to improve brand profitability, longevity and scalability. You will then be responsible for the implementation of these recommendations, ensuring that your initiatives achieve success in all core operational KPIs.

• Optimize all brand locations, learning from marketplace performance and operator behaviour
• Partner cross-functionally with the Sales, Sales Ops, Partner Marketing, Customer Success, Onboarding, Operations, and Product teams to lead growth & onboarding initiatives
• Work directly with the Brand team to implement improvements & concepts for brands
• Continuously improve current processes to improve key business KPIs
• Learn, implement and educate on best practices across all brand operators
• Educate and train partners and internal stakeholders on new tools & processes
• Closely collaborate with the Global Innovation & Business Development teams to operationalize new deals and initiatives with key strategic partners
• Work closely with the marketplace team to implement and monitor marketing strategies
• Monitor brand’s performance by operator
• Report regularly on key performance KPIs to an internal & external audience
• Share insights with internal stakeholders to improve product offering

What we’re looking for

• 2-5 years relevant work experience in B2B Ops/Sales/CS/BD
• Proficient in Google Sheets/ Excel
• SQL proficiency is a nice to have
• Organized: build for scale, logical, system-oriented
• Communicator: creative, innovative, strategic, effective
• Food / Grocery Delivery, POS, D2C experience
• SFDC experience
• Experience at a tech / SaaS startup (highly advantageous)
• Analytical: analytical, data-driven
• Hustler: trend identifier, bias to action, efficient & first to market
• Leader: empathetic, value-based relationships, long-term relationship builder

Why join us

• Impactful work: You’ll own the full sales cycle from the first point of contact to closing the deal. With challenging targets, you’ll be able to push yourself, make an impact in the industry, and help restaurants succeed.
• Early-stage company: Join one of the fastest-growing SaaS companies revolutionizing the food industry
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.
• Career development: We set you up for success with a 30-day hands-on training program to equip you with all of the skills you’ll need to succeed in sales. You’ll continuously learn about the market and industry trends.
• Growing market: You’ll be focused on an $80 billion market that’s projected to reach at least $500 billion by 2030 in the US alone.