Senior Manager, Marketing Jobs

About IntouchCX
IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.
For more on our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs
About The Job
We’re seeking a Senior Manager of Marketing, who is a strategic leader and will help us win by leading our proposal development process. The successful candidate will be responsible for the deliverables and timelines of the team, ensuring quality and differentiation in our proposal process. This is a highly visible and critical role within our organization and will have a direct impact upon the growth of IntouchCX. Not only will they manage the response team, but will partner with Marketing, Sales, Operations, People & Process, Compliance, I.T. and Legal.
As Senior Manager of Marketing, You Will…

• Create and monitor project timelines, people, and quality; to meet and exceed deadlines and deliverables of multiple projects simultaneously
• Tailor current solutions to meet the needs of clients, and assist in the development of new products and solutions. Ensure all content is up to date through quarterly meetings with Subject Matter Experts
• Oversee and manage the entire proposal process to strengthen our position in acquiring new clients from various industries, promoting a diverse set of services
• Lead the development of all prospect deliverables such as RFI, RFP, client presentations, site visits and client service expansion. Some clients require all deliverables while others require less
• Work closely with the Growth team, design team, Subject Matter Experts and Senior Leadership to develop key proposal deliverables
• Track proposal success and ensure updates are properly captured in the weekly pipeline dashboard
• Analyze win/loss metrics; develop and propose new strategies to increase success rate. Identify key trends, scan market and competitive landscape and internal processes to drive best practices and process optimization
• Lead and manage a transformational team of coordinators, specialists and managers focused on different client segments and product offerings

Requirements
As Senior Manager of Marketing, You Have…

• Bachelor’s degree; equivalent relevant experience will be considered
• Experience working in a critical role in the proposal development process and B2B industry
• Strategic thinking, demonstrated track record of thinking outside of the box
• General knowledge and understanding of BPO and/or Saas RFP is an asset
• Strong organizational and analytical skills
• Demonstrated project and team management skills to multi-task and juggle many projects, initiatives and people at once
• Proven track record of leadership

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.
Intouch CX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.
By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.
Benefits
Benefits of Working as a Senior Manager of Marketing…

• Amazing career growth opportunities
• Industry-leading medical, vision, and dental benefit plans + paid time off benefits
• Competitive salary ranges from $80,000 - $100,000 CAD (dependent on experience, certifications, and portfolio)