Onshore Production Team Lead

Aon is looking for an Onshore Production Team Lead to join our team. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Client Service Delivery team within Aon. This is a hybrid role with the flexibility to work both virtually and from or Toronto Offices.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

This function is responsible for quality control and continuous improvement for Aon Client Services. The selected candidate will implement operational/technical work under general guidance for the National Data, Quality and Escalation team, to achieve results such as:

• Advise and build positive support on critical issues/ solutions related to area of expertise
• Provide input into performance evaluations of work team and as a manager, conducts performance reviews of direct subordinates and provides input into selection of new hires and/or terminations
• Managing employees performing specialized work or diverse work to achieve results
• Coach/Mentor/Role Model to junior levels;
• Proven effective supervisory and leadership skills in being flexible, creative, team-oriented and process-driven.
• Ability to identify and analyze organizational needs with solid problem-solving abilities.
• Implement standard processes, best practices and tools/systems that increase the efficiency of information exchanges among processes, clients, and strategic industry partners
• Identify and support key processes improvements to be implemented within Aon Client Services
• Develops conclusions from analysis and applies results to business operations
• Investigate and address short- and mid-term needs, and translates needs into results
• Demonstrated excellent verbal, interpersonal, and written communication skills.
• As a People Manager, manages a unit (complexity/ risk/impact):
• Providing oversight to deliver results in line with the unit’s goals
• Influentially negotiate/ promote resources to achieve mutually desired results
• Resolves issues with impact on client relationships (external/ internal), client operations or technical methodology
• Advise on issues; and negotiate critical deliverables and contracts
• Provides significant input into technical / technological decisions for the unit and business plan
• Holds appropriate provincial licensing
• Develops, analyze and reports critical important metrics, performing analyses, developing/ producing / critical reports, plans and/or outputs
• Large scope/impact decisions; work has high risk to unit’s mid-term to long term results
• Successfully supports and markets vision to key partners with organization, including members of Canadian leadership team
• May provide input into budget decisions; may forecast upcoming client work; makes medium cost expenditures within prescribed parameter
• Overseeing quality assurance within the unit and adherence to procedures and policies
• Develops and manages collaborative relationships with mid to senior-level external stakeholders to:
• Participate in client sales meetings as the subject matter expert and/or advocate with carriers on behalf of clients’ ad influence significant outcomes
• Operationalizing portfolio-wide strategic goals
• Develop and implement quality control standards and protocol
• Develops and manages collaborative relationships/ networking with multiple-level internal contacts across units or potentially the portfolio to:
• Strong knowledge of and experience in commercial risk insurance programs, structure, management and administration.