Implementation Team Lead Jobs

LEAP leads the world in the development and sale of cloud based legal practice management software for small law firms on a Software as a Service (SaaS) model. We employ more than 600 people, have offices in the USA, Canada, Australia and the UK with more than 12,000 law firms using our software worldwide. LEAP will provide you with the best training, equipment, mentoring and support in order for you to be successful.
We are seeking to hire an Implementation Team Lead to join our highly motivated, high-velocity and growing team in CA. LEAP will provide you with the best training, equipment, mentoring and support to succeed. This is an excellent opportunity to be part of our dynamic and motivated team. This role will report to the Director of Implementations.
This job description is issued as a guideline to assist you in your duties, it is not exhaustive, and your Manager will be happy to discuss any comments or clarification needed with you. This job description may be subject to change because of the nature and changing demands of LEAP. You may, on occasion, be required to undertake additional or other duties within the context of this job description, and according to the needs of LEAP.
We employ people who are smart and can get things done.
Position Purpose / Objective
Due to the specialized requirements of law firms, specific project management is needed throughout the Client journey. By working alongside external consultants to coordinate and help manage the implementation, Implementation Team Lead will ensure successful and world-class implementations of LEAP.
The role includes overseeing a team of Implementation Coordinators responsible for setting our client’s expectations in the lead-up to the data migration and implementation with regard to software functionality, what’s included in the data migration, and the transition timescales.
Ideal Candiate;
The ideal candidate should have extensive knowledge of project management, team leadership, and excellent customer service skills.
They will demonstrate intuitive, analytical, and problem-solving skills despite external pressures while exhibiting motivation, determination, and decisiveness.
They can effectively build project plans, maintain full delivery accountability, and possess the confidence to liaise with key stakeholders.
RESPONSIBILITIES – HIGH PRIORITY/KPI’s
General Management of:

• Implementation Co-Ordinator team

Implementation and Transition Responsibilities:

• Maintain successful relationships with external Consultants.
• Ensuring that a high standard of data entry is maintained in internal systems.
• Monitor the correct use of LEAP policies & procedures.
• Manage pipeline and make sure projects are completed to a high standard.
• Assign new projects to Implementations Coordinators.
• Identify & resolve issues and enquiries from members of the team, Partner Network and Clients
• Assist external consultants with client queries.
• Maintain Implementations documentation, policies, and procedures
• Evaluate implementations and provide feedback on areas of improvement.
• Revising Implementation processes to improve client & consultant experience

COMPETENCIES (Essential Behaviors Required For The Role)

• Effectively manage pressure and is resilient, recovering quickly from roadblocks and maintaining performance.
• Ability to identify, manage and mitigate risk effectively.
• Works effectively aligning groups even with divergent goals and conflicting interests
• Commercially minded and customer-focused.
• Strong problem-solving capability.
• Contributing to team success – actively participating as a member of a team to move the team toward the completion of goals.
• Ability to make tough decisions that remove barriers to implementing change.
• Quality orientation – accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

Requirements
KEY SELECTION CRITERIA

• Excellent communication skills and an ability to listen, understand and recommend solutions within the scope of the role.
• Demonstrated ability to work under pressure and be flexible and adaptable in a changing environment.
• Ability to work both autonomously and within a team environment
• Exceptional demonstrable presentation & communication skills.
• Demonstrated organizational and time management skills, as well as the ability to meet deadlines.
• Experience in Salesforce
• Ability to show initiative and troubleshoot effectively and efficiently, with the relevant skills to provide ongoing communications with our customers as well as our internal teams to ensure successful product delivery.
• Competence in Microsoft Office (Word and Excel)
• Confidence in liaising with senior stakeholders.
• Ability to recognise risk.
• Self-motivated to innovate within the job and look for new opportunities within the team.
• Strong organisational and project management skills are required.

Benefits
Why work at LEAP?
There are endless opportunities within our business to progress and grow your career and full training is provided so an aptitude and hunger to learn is essential. We offer:

• Flexible working model;
• Employee Share Scheme;
• A fantastic culture – open communication, and transparency through practical and quarterly strategic briefings;
• Superb working environment;
• Competitive Health Insurance, RSP, Employee share ownership scheme, competitive vacation time, excellent working environment.
• RRSP plan;

At LEAP, we care about what we do and the people we work with
We continually improve to be the best
We NEVER EVER GIVE UP!
At LEAP we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. LEAP is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.