Team Lead - Team Coordination- Medical Scheduling

When you join us at CarePartners, you’re building a career with a company who cares about their patients, their patients’ families, and their staff.

We are currently looking for someone to join our team in the role of Team Lead. Within a customer focused environment, this position provides intake and scheduling expertise and support within an integrated client focused service delivery model.

This position may involve a shift rotation of afternoons, evenings, and weekends including holidays. The position would require flexibly as schedules may change.

CarePartners serves Ontario communities and we bring kind and professional care to patients in need, and when you work with us, you make a positive impact in your community.

We have immediate Full-Time opening in either our Oshawa, ON office OR North Bay, ON office.

Incentives and Perks

• Fluency in multiple languages an asset.
• Mentors and supports multi-disciplinary team in the use of software’s and other technical enablers (e.g. Procura; HPG, OneDrive).
• In collaboration with the Manager, participates in the recruitment and hiring process for Client Service Delivery Coordinators.
• Provide support and mentoring to multi-disciplinary team.
• Excellent verbal and written communication skills.
• Knowledge of Health/Homecare industry an asset.
• Total rewards program which includes health & dental benefits
• An Employee Assistance Program (EAP) for you and your family members
• Competitive pay
• Exceptional analytical and problem-solving skills.
• Primary contact designee for all Information System related problems.
• Provide regular feedback and recommendations to Manager on intake and scheduling performance.
• Excellent organization skills and high attention to quality, combined with the ability to manage multiple high priority tasks within a fast pace service environment is required.
• Hands on mentoring and leadership support
• The minimum qualifications for this position are one (1) to three (3) years of post-secondary education and one (1) to three (3) years of job-related work experience.
• In collaboration with the Manager, troubleshoots employment related issues by providing necessary information and supportive documentation.
• Where required, participates in internal and external committees and community functions (workshops, job/health fairs, community boards and participation on focus groups).
• Customer Service experience is an asset.
• Opportunities for continuing education and training
• Advanced knowledge of scheduling systems i.e. Procura/CIMS experience an asset.
• Support multi-disciplinary team through effective problem solving of conflicts/issues with regards to challenging scheduling cases, hard to service areas.
• Ability to work non-traditional hours is a requirement.
• In collaboration with the Manager, contributes to the development of annual training and operational plans related to client service delivery.
• Supportive team environment and a great corporate culture
• Meaningful, fulfilling work, helping patients and their families behind the scenes
• Participate in the development and execution of ongoing quality improvement initiatives.
• Contribute to a healthy and safe working environment.
• Access to group discounts, including exclusive discounts from various retailers
• Manage individual caseload related to intake and service delivery of client/employee schedules as defined by local management.
• Demonstrate a commitment to continued professional development and growth.
• Respond to multi-disciplinary team questions and concerns regarding scheduling policies and practices.
• Perform other duties as required.
• Maintain and promotes a collaborative team relationship with clients/caregivers, funders, community partners, staff, volunteers and other internal colleagues.
• Mentor and support multi-disciplinary team in the completion of intake and scheduling tasks/requirements.
• Participate in the collection and/or analysis of key performance, quality and human resource indicators.

In addition to providing home-based personal support, rehabilitation, therapy, nursing and palliative care across Ontario, CarePartners also serves the community through clinics, transitional care units, and provides relief in nursing homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing medical care and clinics in countries with poor access to health care since 2009.

CarePartners welcomes and encourages applicants from people with disabilities, accommodations are available on request for candidates taking part in all aspects of the hiring process.