Lenscrafters - Team Lead

Requisition ID: 816862

Store #: 000969 LensCrafters

Position:Full-Time

Total Rewards: Benefits/Incentive Information

At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.

GENERAL FUNCTION

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

Major Duties And Responsibilities

While working in Retail

• Performs work accurately & thoroughly as required. Demonstrates superior product knowledge.
• Assists customers in selecting frames & lenses that are best suited for them. Suggests improvements & recommends solutions. Assists associates with difficult & complex areas.
• Serves as a responsible alternate store key holder.
• Anticipates problems before they occur; explores underlying reasons for recurring problems; goes beyond symptoms to get to root cause; strives to develop long-term solutions to problems.
• Conveys a commitment to providing unsurpassed customer service to all customers and patients with every visit.
• Brings associate opportunities to the attention of management directly & in a timely manner.
• Strives to achieve exceptional results with every customer and patient every time.

While working in Lab, if applicable

• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems.
• Edges & mounts only when needed & within company guidelines.
• Ensures approved safety programs are implemented & maintained consistently per standards.
• Custom fits glasses & precisely places prescription in lenses.
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology.
• Ensures associates complete training, & routinely conducts eyewear inspections with excellence.
• Completes & files store & lab paperwork thoroughly & accurately in a timely manner. Ensures associates are trained & skilled in doing the same.
• Creates a safe working environment for all. Demonstrates safe work practices.
• Ensures finished eyewear meets optical standards & customer requirements.

Basic Qualifications

• Strong communicator & listener
• Strong basic math skills
• Problem solving ability
• Sales skills
• Familiarity with cash register, computers & calculators
• Strong optical & retail experience
• Leadership & training experience
• 1+ year experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience
• HS diploma/GED
• Knowledge of current optical theory & merchandise
• Strong inter-personal skills

Preferred Qualifications

• LensCrafters Final Eyewear Inspector Certification
• Optical machinery/instruments experience
• Knowledge of current store merchandise & lens options
• Customer service experience
• State licensure (if applicable) &/or ABO Certification in non-licensed states
• AccuFit Digital Measurement System certification
• LensCrafters Quality, Fitting & Adjusting Program

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package Benefits/Incentive Information including health benefits, PTO, 401K, paid family leave, tuition reimbursement, and eyewear discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [email protected].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.