Team Lead, Provincial Implementation

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

• 3 personal days and 2 float days annually
• Fully paid medical, dental and vision coverage from your first day
• Individual contributors start at 3 weeks’ vacation with 4 weeks at 2 yrs.
• Premium defined benefit pension plan
• A wellness programs
• A collaborative values-based team culture
• Career development opportunities
• Health care spending account
• A hybrid working model
• Participation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

Access to Care (ATC) at Ontario Health (OH) is composed of information management and information technology initiatives (IM/IT) with a single strategic focus to improve access, quality and efficiency of patient care. Within the Access to Care portfolio, the Implementation team works closely with the other areas within Service Delivery & Management team to deploy and maintain healthcare information management solutions and ensure solid client relationships throughout the support lifecycle.

The Team Lead, Provincial Implementations is a key member of the leadership team, reporting directly to the Group Manager, Service Delivery. The Team Lead is responsible for managing and monitoring implementation activities to ensure project and program objectives are achieved. This role is also responsible for establishing a variety of performance criteria and measurement processes to ensure stakeholder satisfaction and continuous quality improvement of services. The successful candidate will be a highly organized, detail-oriented, individual possessing excellent time and priority management skills.

The Team Lead, Provincial Implementations role holds a significant responsibility in the management and delivery of project activities. They are responsible for overseeing the effective planning and delivery of multiple medium to large-scale, complex projects. This person is accountable for the successful implementation of ATC projects implemented in collaboration with hospitals across the province.

The Team Lead manages a team of Implementation Leads to ensure stakeholder success in meeting requirements of implementation initiatives, including monitoring hospital progress against milestones, reporting of issues, identifying corrective measures and providing general business and project guidance. The Team Lead is responsible for setting expectations; allocating work; overseeing and ensuring the quality of outputs; scheduling and prioritizing workloads, while also providing coaching, mentorship and development opportunities for staff. At times, the Team Lead may assume activities of the Implementation Lead role to ensure successful project delivery and the goals of the program are achieved.

This team lead role liaises regularly and proactively with senior level hospital counterparts and internal teams to ensure quality service, provision of guidance and prompt resolution of issues.

Project Management experience in a healthcare environment, is preferred. Previous experience in a client-facing project management role with a focus on relationship management and implementation is an asset (preferably healthcare related).

Here is what you will be doing:

• Strategically and efficiently engage key stakeholders such as hospital users, Regional representatives and vendors to ensure a common understanding of ATC initiatives
• Supervise and coach a team of implementation leads, while ensuring enterprise performance/development goals and standards are met
• Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested.
• Conducts project quality assurance, transfer of knowledge/project close and end of project feedback
• Contributes to organizational efforts and initiatives, as appropriate, to enhance OH's mission, values and goals;
• Actively oversees and manages implementation activities for multiple ATC project and program areas
• Contribute to recruiting and retaining good talent and ensuring leads are engaged and able to work to their full scope and ability
• Formulate, direct, and participate in the development and implementation of goals and objectives within the implementation of ATC products and services
• Provides an on-going evaluation of the effectiveness of client services operations and project based services and recommend measures to improve overall service delivery
• Manages project issues and risks by reaffirming client expectations and taking early action to identify, track and resolve potential problems
• Works effectively with ATC partners to complete deliverables to the required level of quality, on time and on budget;
• Develops and manages the strategy and direction of implementation models for service delivery

Here is what you will need to be successful:

Education and Experience

• Experience hiring, mentoring, coaching and leading teams with a strong focus on accountability
• Five to seven years of overall working experience, including at least three recent years in a client facing/implementation role (preferably healthcare based)
• Project Management Professional certification (PMP) desired
• A Master’s Degree in Information Management, Information Technology, Business Administration, Health Sciences, Health Administration or Health Informatics or related field or equivalent work experience, is required
• Conceptual understanding of HL7 messaging and data standards an asset
• Proven ability to establish positive working relationships with a broad variety of clients, staff, and external organizations
• ITIL Certification (Foundation for Service Management) an asset

Knowledge and Skills

• Commitment, drive, and passion to succeed
• Proven ability to develop relationships with project stakeholders to establish trust, credibility and respect
• Advanced knowledge of Microsoft Word, PowerPoint, Project Online, SharePoint, Visio and Excel
• Ability to consult and provide opinion, facilitate discussion and resolve conflict
• Exceptional attention to detail required
• Exceptional leadership, project management, facilitation, and team building skills
• Superior ability to analyze and define problems, evaluate alternatives, find solutions, and understand how and when to make a decision
• Superior verbal and written communication skills to effectively present information to relevant stakeholders at all levels of the organization

Employment Type: Permanent Full Time

Paygrade and Zone: 6B

Location: Ontario (currently hybrid; subject to change)

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; Black and racialized; members of 2SLGBTQIA+ communities; trans and nonbinary; and disabled.

We encourage applicants with accessibility needs to notify us if they have any accommodation needs in the application and/or interview process.

Note: As part of the initial recruitment screening process, applicants must confirm that they are fully vaccinated against COVID-19. If applicants are not fully vaccinated, they will be required to identify any accommodation needs pursuant to a protected ground under the Code. Applicants who identify an accommodation need will be required to provide supporting documentation with respect to their need for accommodation when requested by Ontario Health. If no such accommodation is identified, the applicant will not be eligible to proceed through the recruitment process.

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