Team Lead, Referrals Jobs

About Us:

Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.

Over 80 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations. Our team of 700+ staff see clients virtually and physically from our downtown Toronto and Oakville clinics.

The Role:

The Team Lead, Referrals will support the operations of the Medcan Client Care Center by providing leadership to the Referral Coordinator Team. This team of medical administrative professionals is responsible for scheduling referrals for Medcan clients. The team works in partnership with the Physician and Nurse Consultant to deliver an exceptional client experience.

The primary responsibilities of the Team Lead include mentoring, coaching, developing, and motivating the team to meet client service and operational objectives. Strong people management capabilities are an essential for this role including active experience in performance coaching.

Key capabilities that this leadership role will require include:

• Client service excellence – Leading by example in managing client service issues in a way which increases client loyalty to Medcan and coaching every team member to encourage and empower them to proactively solve client service issues.
• Relationship building – Working to build strong relationships between the Referral Coordinator team, physicians and other Medcan teams to ensure seamless delivery of service
• Team communication, development and coaching – Consistently communicating to and ensuring buy-in from the Referral Coordinator team in meeting and exceeding goals, developing and mentoring talent, and effective performance management and metrics tracking

The Accountabilities:

• Maintain the preferred provider network
• Meet the performance objectives for the team as determined by business objectives
• Coordinate with other staff to ensure exceptional delivery of service
• Respond to all communications including e-mails and phone calls in a timely manner
• Team staffing and scheduling including recruitment, training and on-boarding
• Work with Physicians, client service coordinators and Nurses in managing client care
• Use reporting to manage performance metrics for the team and for individuals on a regular basis
• Process referrals including arranging and coordinating appointments with specialists’ offices and diagnostic facilities
• Actively lead the day to day operations of the referral team
• Conduct regular 1 and 1 meetings with team

The Requirements:

• Health experience including experience working with physicians and nurses is an asset
• Bachelor’s degree, preferably in Health Sciences or Business
• Excellent verbal and written communication skills
• Intermediate level skills in MS Office and MS Outlook
• Minimum 2 years relevant experience
• Leadership experience including performance management and coaching

Our Benefits: Medcan’s philosophy of Live Well, For Life applies not only to our clients, but also our valued staff members. We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few.

This position comes with an attractive total compensation package including a competitive compensation model, a comprehensive benefits plan, RRSP matching, and a genuine opportunity to grow. We offer hybrid/flexible work arrangements to help Medcanners balance their work and personal or family needs.

We also have employee perks to continue to help our staff Live Well, For Life. This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand, Nourish. We also provide interactive webinars hosted by our in-house experts focused on Eat, Move, Think. Our enhanced benefits package is just one of the reasons why we continue to be one of Canada’s Best Managed Companies!

We thank all applicants for their interest; however only those selected for an initial interview will be contacted. No phone calls and no agencies please.

Diversity, Inclusion, and Accessibility:

Medcan is an equal opportunity employer committed to the principles of employment equity, diversity, and inclusion. We continuously work to provide a fair opportunity for all staff to participate and succeed at work, creating a sense of belonging, respect and a place that values the unique perspectives and lived experiences of each member of our team. We recognize the value of diversity in attributes such as age, gender identity and expression, sexual orientation and attractionality, ethnicity, race, colour, nationality, family and marital status, ability, religion and belief, freedom of thought, and any other characteristic that makes you unique. If these principles resonate with you, we encourage you to apply!

If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.