Manager, Human Resources Jobs

The Aga Khan Museum (AKM) connects cultures and communities through art. The Museum’s mission is to foster a greater understanding and appreciation of the contributions that Muslim civilizations have made and continue to make to world heritage.

A Toronto-based Museum, we promote pluralism through art, stories, and enlightened encounters, across cultures. Using visual and performing arts as a force for good in the world, the Museum’s ambitious vision is to promote peaceful co-existence and positive intercultural dialogue. As a global learning hub, uniquely positioned to play a pivotal role in creating connections among people and communities locally, nationally, and around the world.

The AKM is seeking an HR leader who balances both strategic and operational activities, often simultaneously, being willing and able to work effectively at both levels—and enjoying to do so in service of the unique mandate of this innovative, not-for-profit Museum.

Key Responsibilities

• Oversee all volunteer management activities, ensuring that Museum volunteers feel appreciated and recognized.
• Liaise with internal and external counsel on all labour-related communication/issues ensuring that the Museum’s risks are minimised.
• Organize the annual management retreat to kick-off the annual budgeting cycle.
• Participate in the Health and Safety Committee of the Museum.
• Plan and organize resources and time to enable employee development within the context of organizational and individual goals and plans.
• Participate in the annual planning process, setting annual goals, and developing the annual HR budget submission.
• Facilitate departmental managers to improve and monitor the performance culture in their respective areas by adhering to the performance management system.
• Establish annual objectives, in collaboration with the employee(s), evaluate progress regularly, adjust as needed, seek and provide regular feedback and ensure performance appraisals are completed in a sensitive, collaborative and timely way.
• Manage the workload, both for the team, and for individuals, as appropriate.
• Be responsible for the Human Capital Management system and the related payroll system, and ensure availability of high-quality data to enable informed decision making.
• Develop proactive HR recruitment systems and oversee the placement of suitably qualified and skilful talent in the Museum through a robust recruitment and onboarding process.
• Develop the Human Resources Development plan for the Museum and work with managers to deliver and enhance the same.
• Manage and resolve employee relations issues. Conduct effective, thorough and objective investigations.
• Foster and maintain positive relationships with all staff and volunteers and serve as an interface between staff and volunteers to ensure effective support of the institutional objectives.
• Conduct periodic audits of HR activities to ensure compliance with laws, policies and procedures.
• Any other tasks as assigned by the line manager.
• Monitor and manage the annual staffing budget ensuring that staff costs are maintained within budget and take correctional steps in case of variances.
• Provide vision, leadership, planning and management for the delivery of efficient and effective HR strategy and operational services to meet the current and future business needs within the organization.
• Project manage activities related to the Signature Initiatives infrastructure.
• Develop and implement HR practices that encourage and enhance employee motivation and engagement.
• Address any conflicts that arise sensitively, and in a timely manner.
• Manage and adjust the compensation and benefits plans to ensure market competitiveness, internal equity, and cost effectiveness.
• Facilitate staff social activities in the Museum.
• Develop, implement and evaluate ongoing HR policies and practices to ensure the Museum implements leading management practices and complies with all relevant legislation, (eg. Employment Standards Act, Health and Safety, Accessibility for Ontarians with Disabilities Act).
• Direct and deliver all staff communications.
• Support the Finance department in the annual audit process.
• Work closely with management and employees to improve work relationships, build morale, increase productivity, improve work relationships, and increase retention.
• Build and maintain a strong Museum team through effective recruiting, training, coaching, team building and succession planning.
• Provide advice/guidance to the leadership and managers, as well as to staff and volunteers, on all people issues.

Qualifications & Experience:

• Graduate Degree in Human Resources Management. CHRL designation required.
• Exhibit excellent judgment, confidentiality and sensitivity in dealing with diverse individuals and teams.
• Proven management skills including leadership, influencing, counseling, problem solving, negotiation, analytical, organizational and coordination skills.
• Being prepared to work onsite and online, as required by the Museum.
• Being inclusive and respectful of diverse populations.
• Exceptional skills in MS Office Suite. Experience with HR information systems and databases.
• Technical ability and willingness to learn new systems as required for the role.
• Well-developed knowledge and experience of budget development and control.
• Ability to work outside of regular business hours, occasionally.
• Excellent interpersonal, communication, consultation and presentation skills, oral as well as in writing.
• Proven ability to work in a team setting and facilitate team building.
• Expressed interest in the mandate of the Museum. 

• Minimum 5 years of progressive experience in HR functions and practices.
• Proven ability to maintain confidentiality.
• Familiarity with working in a not-for-profit and/or arts and cultural setting would be a definite asset.

Please note that the hiring salary range for this position is $80,000 – $95,000, based on experience.

To Apply

Please send your cover letter and resume to [email protected] latest by June 30, 2023.

The Museum thanks all those who apply, however only shortlisted candidates will be contacted. Please note that the Museum is an equal opportunity employer and is committed to fair and accessible employment practices.Upon request, suitable accommodations are available under the Accessibility for Ontarians with Disabilities Act for applicants invited to an interview.