Weddings And Events Sales Coordinator

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We are seeking a motivated, detail-oriented individual to join Island Lake Lodge as a Wedding and Event Sales Coordinator. Our ideal candidate is highly organized with strong communication and customer service skills, keen attention to detail, and can build ongoing relationships with guests and colleagues.

Primary responsibilities include executing weddings and events at Island Lake Lodge. You are also a valuable member of the Sales and Reservations team, contributing on all reservation matters in the winter and summer months as support is needed. You will work closely with Management as you help develop wedding and events packages that take advantage of the best of Island Lake’s amazing facilities, resulting in world-class execution and unforgettable memories for our guests.

Job Requirements:

• Work closely with the Reservations department to ensure lodging / packages are clearly understood and booked in an efficient way.
• Build a strong understanding of the reservations software (Maestro, Silverware).
• Excellent phone etiquette and communication skills, promptly responding to phone, email and walk ins and the ability to resolve customer issues.
• Keep meticulous notes about customer’s expectations; ensure clear and regular communications with operations, vendors, and planners
• Ensure optimal event design for clients based on their needs and within the documented capabilities of Island Lake Lodge.
• Assist in the distribution of marketing materials and maintenance of client database
• Make reservations for individuals/group bookings, maintaining client profiles as well as managing payments, deposits, and outstanding balances.
• Lead and direct the wedding events at the lodge, with support from the lodge team ensure the optimal event is delivered.
• Ensure lead generation through focused sales efforts: trade shows, website, blogs, Social Networks, data-base and email campaigns.
• Develop creative and effective new approaches to lead generation.
• Perform lead follow-up and tracking, fulfillment and sales closing.
• Be present as needed on location, for the execution of events and weddings. Provide information, make introductions between operations, vendors, planners and customers as required.
• Generate quotes and contracts for inquires and bookings.
• Become familiar with skiing terminology and gain an understanding of the Island Lake terrain.
• Strong computer proficiency and email communications.
• Process sales for customers who purchase retail items from the downtown office.
• Work closely with vendors, partners and Island Lake Lodge operations to ensure a successful event is planned and communicated to customer.

Skills and Experience Required:

• Able to work evenings & weekends to execute weddings / events as the position requires. Must be available over peak wedding and events season (Spring/Summer).
• Organized, outgoing and have patience for working closely with people.
• Knowledge of Property management or Hotel reservations systems an asset.
• Expertise with computers, especially Microsoft Office products.
• Proven event planning experience.
• Demonstrate excellent communication and follow-up skills.
• Show consistent professionalism and good judgement.
• Experience and knowledge of food and beverage and the tourism industry.
• Minimum 2 years of sales experience.
• Self-motivated and able to work independently.

Why work at Island Lake Lodge?

• Product deals and discounts from our amazing corporate partners
• A comprehensive Employee Assistance Program
• Competitive compensation
• Extended Health Benefits package
• Staff discounts on food, drinks, and merchandise

We thank all applicants for their interest however only those candidates eligible to work in Canada will be considered.

Only those chosen for an interview will be contacted. No phone calls or drop-ins please.