Events And Catering Manager

Position Summary:

We are currently seeking a dynamic and experienced Sales & Catering Manager to join our Sales and Catering team. This unique individual must possess excellent communication skills, superb presentation skills and be highly motivated and aggressive in prospecting new business for the River Rock Casino Resort. The successful candidate will be accountable for pursuing new group business and servicing existing group business.

This position is based at River Rock Casino Resort located in Richmond, BC.

Duties and responsibilities for our Sales and Catering Manager will include:

• Develops strong relationships with Tourism BC, Vancouver and Richmond Tourism, airlines, travel agencies and other associations
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed
• Develops and cultivates strong working relationships with all stakeholders (guests, ownership and employees)
• Develops and maintains knowledge of market trends, competition and guests’ requirements
• Conduct site tours/inspections throughout the resort
• Liaises and communicates effectively with all appropriate operational departments
• Solicits, negotiates and books new and repeat business through mailing, on-site inspections, referrals, tradeshows, etc.; maximizes sales and profitability of the resort
• Liaises closely with Food and Beverage/Kitchen to develop menus, pricing
• Plans, up-sells and details meetings and function with the client, including space requirements, dates, times, equipment, menus, billing instructions, etc
• Manages and resolves guest issues efficiently and promptly
• Maintain accurate records on all River Rock Casino Resort’s guests, orders, payments and expenses
• Liaises closely with the Banquets operation to ensure a smooth implementation of each event

Successful candidates will demonstrate the following qualifications:

• Experience with Opera/Fidelio, Micros an asset
• High School Diploma
• Minimum 3 years experience in Sales and Catering
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Computer literacy in MS Office
• Post Secondary hospitality or hotel education or suitable combination of education and experience
• SIR, Smart Serve or IGB Certificate

Candidates must be ready and willing to work a flexible schedule, including late nights, weekends, and holidays. The hours of work will be based on operational and business needs.

What's in it for you?

• Freedom to Innovate: supports new and better ways to be successful
• We provide you with the tools and technology needed to delight your guests and clients!
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• Be your Authentic Self: an environment that values diversity as a source of strength
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world

The only thing we don’t play games with…..is your career!