Virtual Ed Project Manager - Virtual Ed - Temporary Part-Time (0.5 Fte, Until Approx. June 2024) (2023-231874)

We currently have a Temporary Part-time (0.5 FTE, until approx. June 2024) opportunity for a Virtual ED Project Manager in the Virtual ED at our Bayview campus.

Hours Of Work

Weekday: Days, Evenings; 8 hrs; (With some flexibility required)

Summary Of Duties

The Project Manager will join the Virtual ED team and report to the Virtual ED Physician Lead. They will facilitate the ongoing development and expansion of Toronto’s Virtual ED – a partnership between Sunnybrook and the University Health Network (UHN). They will help optimize the service model to provide an effective, efficient, and sustainable approach that best meets the needs of patients and families requiring virtual urgent care and that strives to ensure continuity of care throughout the region.

Responsibilities

Regional and Community Integration

• Keep up-to-date with OH funding opportunities and manage proposal development
• Meet regularly with Ontario Health, OHTs, Health811, and regional partners
• Establish and expand referral pathways with OHT partners
• Manage and develop Third Party Administrator (TPA) deliverables (including lessons learned, surveys, presentations, monthly reporting metrics and billing submissions, sustainability plans, etc.)

Vendor Management

• Manage, escalate and report technical issues (front-end and back-end) with vendor
• Maintain relationship as main point-of-contact with vendors
• Manage regional front door booking and scheduling system
• Engage with vendor on enhancements and identify opportunities for improvements/ integrations with hospital systems

Quality Assurance/Research/Innovation

• Manage REB, legal, privacy, IT applications/approvals as needed
• Identify opportunities for optimizing digital data collection and analysis
• Develop and manage funding opportunities, including long term sustainability
• Provide analytics reports for ED team; identify trends, gaps and opportunities for process improvements

Marketing and Communications

• Support dissemination of research and quality assurance findings
• Support regional and provincial marketing and communications plan
• Develop and update traditional, social, and print media promotional materials including patient testimonials in collaboration with Communications team

Qualifications/Skills

• Bachelor’s degree in Science, Computer Science, Business Administration, or relevant field (Master’s degree an asset)
• Experience managing digital solutions, vendor management in healthcare setting
• Ability to adapt to a changing environment
• Proficiency in software and digital tools including MS Office, Power BI, project management tools, Sharepoint, Zoom, Doodle, and scheduling systems
• Excellent verbal and written communication skills
• Experience with quality improvement, quality assurance, or research programs an asset
• Ability to work independently and as part of a team
• Strong problem solving and interpersonal skills
• 5 years work experience in health care or related field
• Close attention to detail and high level of accuracy
• Exceptional organizational, administrative, and leadership skills

Qualified candidates are invited to submit their cover letter and resume (in one document) quoting 231874 to:

Human Resources

Sunnybrook Health Sciences Centre

To apply, please click "Apply for Position" at the bottom of this page.