Training Manager ($63,000/Year Usd), Sparkrock

Sparkrock helps social benefit organizations like nonprofits, school boards, and government agencies to reach their greatest potential using technology. We help to make these mission-driven organizations more efficient, freeing up their time and resources to focus on the good they want to achieve.

The Training Manager - Sparkrock 365 will have the chance to develop a structured training methodology for customers and internal teams, contribute to the evolution of the training curriculum and methodology, and work with a collaborative team of experts who are passionate about delivering quality work and optimal customer experience.

You will have the opportunity to leverage your skills and knowledge to create high-quality training content and e-learning programs for customers, build strong relationships with customers and colleagues, and continuously improve your skills and expertise in the field.

If you are a motivated, innovative, and results-driven individual who is passionate about adult education, technology, and customer success, we encourage you to apply for this exciting role.

What will you be doing?

• The Training Manager for Sparkrock 365 will be responsible for overseeing and developing a structured training methodology on Sparkrock 365 for customers and internal Sparkrock teams. They will be an expert on using Sparkrock 365 and will execute training role activities on customer projects. Some of their key responsibilities and activities include:

• Creating impactful videos with voice-over, annotations, transitions, and zoom in/out using video authoring tools.
• Creating and updating all content in the Sparkrock 365 e-learning website.
• Delivering initial training sessions to customers and creating customer-specific training content as required.
• Providing live training to a group of customers on a variety of topics.
• Collaborating cross-functionally to identify the most in-demand topics from consultants and customers.
• Contributing to the evolution and continuous improvement of the training curriculum and methodology for successful implementation of Sparkrock solutions.
• Evaluating the effectiveness of training and identifying opportunities for improvement.
• Building product expertise by researching technical content.

• The Training Manager will also work closely with the Sparkrock University cross-collaboration team and contribute to the evolution and continuous improvement of the training curriculum and methodology for the successful implementation of Sparkrock solutions. The role requires strong technical aptitude and experience or a background in Accounting or Finance/Payroll or Human Resources, along with excellent active listening skills, adept facilitation skills, and clear and concise written and verbal communication skills.

What you will NOT be doing?

• The Training Manager will not be directly responsible for software implementation or sales-related activities.

What you will learn?

• You will learn Sparkrock 365, its features, and relevant integrations.

Responsibilities

• Delivering initial training sessions to customers.
• Using video authoring tools such as Camtasia to create simple, short, yet impactful videos with voiceover, annotations, transitions, and zoom in/out.
• Working cross-functionally to determine the most in-demand topics from consultants and customers.
• Sharing ideas, strategies, and processes that will help to build solution advancements that benefit Sparkrock customers.
• Collaborating with the Implementation Leads and Support teams to gather appropriate content for training.
• Providing live training to a group of customers on a variety of topics.
• Evaluating the effectiveness of training and identifying opportunities for improvement.
• Building product expertise by researching technical content.
• Contributing to the evolution and continuous improvement of the training curriculum and methodology for the successful implementation of Sparkrock solutions.
• Creating customer-specific training content as required.
• Creating and updating content for the Sparkrock 365 e-learning website.
• Developing curriculum and creating online training using new and innovative tools.
• Developing and overseeing a structured training methodology for customers and internal Sparkrock teams on Sparkrock 365.

Requirements

• University Degree or College Diploma in related subjects.
• Experience with Microsoft Office suite.
• Video creation: must know how to create simple, short, yet impactful videos with voice-over, annotations, transitions, and zoom in/out using video authoring tools such as Camtasia.
• Strong organizational ability to manage tasks for multiple projects simultaneously and work to deadlines.
• Strong customer focus.
• Ability to influence others and move toward a common vision or goal.
• Experience or background in Accounting or Finance/Payroll or Human Resources, with a strong technical aptitude.
• Storyteller: must know how to tell a story either through video or written content, to captivate the learner.
• Product expertise: must be able to build product expertise by researching technical content (articles, videos, etc.).
• Excellent team collaboration skills.
• Experience in the Not-for-profit, School boards, and Government sectors is an asset.
• Video editing software experience is a requirement.
• Excellent active listening skills.
• Clear and concise written and verbal communication skills.
• Adept facilitation skills.
• Experience in adult education is a requirement: developing curriculum, online training, use of new and innovative tools, must be able to provide live training to a group of customers on a variety of topics.
• Ability to articulate messages clearly to a variety of audiences.
• Experience with an ERP.

Nice to have

• CPC, CPM, or CHRL designations are an asset.
• Microsoft certifications are an asset.
• Accounting designations (i.e., CPA) are an asset.
• Adult Learning and Development Certification is an asset.

Work Examples

• Collaborating with other teams within Sparkrock, such as the Implementation Leads and Support, to gather appropriate content for training materials.
• Conducting training sessions for customers and providing them with support as they learn to use Sparkrock 365.
• Staying up-to-date with the latest developments in Sparkrock 365 and other relevant software, as well as trends in adult learning and development.
• Providing ideas and strategies to help build solution advancements that benefit Sparkrock customers.
• Creating training materials such as e-learning modules, videos, and user guides for customers and internal Sparkrock teams.
• Evaluating the effectiveness of training programs and identifying areas for improvement.
• Contributing to the evolution and continuous improvement of the training curriculum and methodology for successful implementation of Sparkrock solutions.

Benefits - We don’t call them perks, they’re just part of what makes working at Sparkrock great.

• Introductions to thought leaders in the space and webinars on cutting-edge tech hot topics.
• Dedication to development. We focus on career pathing for each and every one of our employees and help provide training to advance at every stage in your career.
• Flexible work hours. We work asynchronously and don’t care when you’re online, just that you deliver great results.
• Focus on culture. Coffee chats, happy hours, cooking classes, book clubs, and more!
• Stipend to help set up your ideal home office
• Swag! Because who doesn’t love swag?
• We are 100% remote and global. Live your best life, wherever that may be, and never lose out on career opportunities because of it.

Sparkrock is an Ionic Partners company.

https://www.ionicpartners.com/

We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities.