Technical Project Coordinator Jobs

About Us:

At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over 550 staff, and are one of the largest technology solutions providers, recognized our ability to deliver and innovate to meet the changing needs of our clients. This position will report to the Service Delivery Manager

Position Overview:

On behalf of Microserve's IT clients, the Lifecycle Coordinator coordinates all aspects of IT Hardware Provisioning, including the purchase or lease of PC hardware, the maintenance of an online procurement catalogue, tracking and following up on orders and shipments, and inventory management.

The Lifecycle Coordinator is also responsible for gathering and organizing information about existing legacy hardware devices to assist and direct service technicians in an efficient and high-quality Technology Refresh Program.

A successful Lifecycle Coordinator should possess a combination of order management, customer service skills and a strong IT acumen.

Responsibilities:

• Direct and enable the purchase and/or lease of PC hardware and peripherals
• Maintain an online procurement catalogue and provide IT Procurement-as-a-service, including

o Follow up on leads and client inquiries

o Researching product options and technical specifications

o Maintain ongoing relationships and look for opportunities to grow relationships within assigned account

• Manage IT Hardware inventory

o Manage clip/reorder levels

o Coordinate movement of inventory between locations

o Report on inventory levels and costs (Leasing Report)

• Technology Refresh Coordination

o Gather information about existing IT devices

o Schedule the configuration and installation of new IT devices

o Answering emails, phone calls and enquiries from clients

o Coordinate removal of existing IT devices

o Assist client's Asset Management team in tracking Hardware and Software installed and removed

• Track, schedule and follow up on orders, shipments, or installation events

o Work with Service Delivery Manager to ensure consist of delivery of procurement and installation service levels

o Prioritize clients’ orders and expedite shipments when necessary

o Identify and escalate any issues with product availability and delivery ETAs

o Provide regular updates to client staff

• Preparing Lease return reports for Lease pick up
• Work closely a Service Delivery, who will be responsible for overall management of the relationship, including defining standards, negotiating OEM pricing and negotiating vendor relationships
• Identify and leverage manufacturer and supplier resources to help facilitate customer requirements
• Preparing Lease schedule reviews for Invoicing

Experience:

• Ability to work independently in a self-directed manner as well as within a team
• Basic understanding of B2B sales process.
• Experience working with an online product catalog or similar customizable tool
• Strong written and verbal communication skills
• Experience working in a customer-facing IT role, using ITSM systems and/or providing IT hardware procurement or implementation support
• Excellent organizational skills and attention to detail
• Experience with CRM Tools (Service Now, Connect Wise)
• Strong computer skills including Microsoft Office is a requirement