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Technical Account Manager (Tam) - Growth (Remote)
Company | Super.com |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Transportation, Logistics, Supply Chain and Storage |
Expires | 2023-08-07 |
Posted at | 10 months ago |
About Super.com
- Technical Support & Relationship Management: You will own the partner onboarding, technical deployment, and support strategy. Additionally, you will be the technical point of contact for diagnosing issues with growth partner integrations, investigating data anomalies and answering support questions from both internal and external parties.
- Improve Partner Performance: You will enhance our portfolio of accounts through iterative testing and experimentation to help Super.com grow. This includes reviewing partner technical performance (including error rate, feed optimization and up-time), grasping the opportunities and then tweaking variables to test for improvements.
- Collaboration: You will build working relationships with our business and engineering teams to actualize on group priorities, aiding broader business goals, and assembling groups as needed to resolve critical issues. You will be accountable for the documentation of integration and technical support processes to ensure team productivity and efficient communication.
- Detail oriented mindset and can thrive in an ever-changing environment
- Exceptional written and verbal communication skills
- Outstanding technical aptitude (hands-on experience with multiple API protocols, Log Analysis, Web Analytics, SEO, SEM, QA work, etc.), and can learn the end-to-end flow of a user's journey from our growth partner systems through our backend systems
- A background in the travel industry is a plus!
- Previous experience in a technical support role
- Data-driven mentality that’ll allow you to draw insights and tell a compelling story to improve partner's performance and relationships
- Exceptional collaboration skills
- This is just scratching the surface– see our careers site for a more detailed overview of our perks & benefits
- We welcome new family additions with generous parental leave and a flexible return-to-work plan
- Competitive salary packages, equity options, great benefits from day one, wellness budgets, as well as personal and team-level development budgets
- Other perks include: unlimited PTO, recharge days, travel discounts on SuperTravel, Weekly UberEats credit, annual company offsite
- We are remote first – you have the flexibility to work from around the world and the hours that make sense for you– so that you can do your best work while living life on your own terms
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