Specialist, Employee Training Jobs

Req Id: 412223
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.
If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.
Summary
The Training Specialist is responsible for the delivery of Bell training and support multiple channels including Bell, Virgin and The Source. The design, development, evaluation and project management are also important components of the Training Specialist role. Curriculum includes, but not limited to: sales skills, customer service, products and services, systems and processes. Training Specialists customize existing training programs and validate that training programs are instructionally sound and effective for the target audiences. Training Specialists have strong interpersonal and communication skills for a variety of delivery channels including classroom, web conference delivery, e-learning and train the trainer.
Key Responsibilities

• Facilitate training at small and large events (F2F, vILT)
• Complete needs analysis of sales channels and offer proactive training solutions
• Collaborate with Stores, Dealers, Sales and Marketing teams to provide timely training delivery to improve the sales effectiveness of the channels
• Create supporting material/media (audio, video, simulations, role plays, games etc)
• Create engaging learning activities and compelling course content
• Measure and follow up on all training designed to track training effectiveness
• Provide regular project updates, and ensure the timely completion of deliverables
• Analyze and apply trends and best practices in learning technologies and instructional design

Critical Qualifications

• Previous working experience in instructional design
• Ability to design and deliver facilitated learning and adoption programs.
• Ability to write effective copy, instructional text, audio and video scripts
• Lesson and curriculum planning skills
• Training Specialists must have a proven training and presentation portfolio.

Preferred Qualifications

• Experience working in a project environment to produce deliverables within a specified timeframe and budget
• Knowledge of the competitive telecommunication market
• Experience facilitating learning to groups
• Post secondary education in Adult Learning
• Experience in a corporate environment
• Bilingual communication skills are a significant asset
• Understanding of adult learning principles
• Strong proficiency in MS Office
• Experience working with a Learning Management System

Additional Requirements

• Willing to travel up to 20-30% of work time
• Ability to work outside of normal business hours when necessary due to business needs.(evenings & weekends)
• Bilingual communication skills (French/English)

 
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Adequate knowledge of French is required for positions in Quebec.
Additional Information
Position Type: ManagementJob Status: Regular - Full TimeJob Location: Canada : Ontario : Don Mills || Canada : British Columbia : North Vancouver || Canada : Newfoundland : St. John's || Canada : Nova Scotia : Halifax || Canada : Ontario : Mississauga || Canada : Ontario : Toronto || Canada : Quebec : Montreal || Canada : Quebec : Quebec City
Work Arrangement: Hybrid
Application Deadline: 08/04/2023
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [email protected].
Created: Canada, ON, Don Mills
Bell, one of Canada's Top 100 Employers.
412223