Client Training Specialist Jobs

Are you looking to flex your training and customer service muscles at one of Toronto's fastest-growing startups? Can you make explaining a new technology solution sound like a dream come true? You will work with new customers (who happen to be professors) to help adopt a technology that will transform their lectures into a modern classroom.

We're growing like crazy, and that's where you come in. We're looking for you to become our newest training specialist!

About the Gig:

• Manage your full onboarding pipeline of new professors from signing the contract, to training, to full utilization, to the first day of class
• Manage each new professors’ customized onboarding journey and ensure they are ready to adopt the platform for their upcoming class
• Ensure that each professor is proactively prepared for the beginning of the semester to ensure full readiness of both the students and the professor
• Share best practices on how to format lectures and homework, and effectively teach using the Top Hat platform
• Ensure customers are familiar (some might say experts) with using the platform in their classroom

About You:

• Someone with a passion for learning design, ideally with a background in teaching/coaching/training
• You are very organized and comfortable managing a high volume of training sessions and tasks
• Familiar with technology and competent with computers
• You have 1-2 years of client-focused work experience
• Eloquent in your communication skills (especially over the phone, you have a way of establishing relationships)
• Someone with strong attention to detail, you don’t stray away from providing direct feedback to customers, you are customer-obsessed and ensure every interaction provides value

Why team members love working at Top Hat :

• Our winning strategy and market potential
• Innovative PTO policy with lots of time and space for self-care
• A noble mission that creates meaningful, fulfilling work
• A management team focused on performance, growth, engagement and connection
• We’re a company of invested owners - every Top Hatter receives stock options
• A team that cares deeply for customers and for each other
• Competitive health benefits that start on day one
• Professional learning and development for all role levels
• Passionate customers that believe in us—and what we do
• An awesome and welcoming Toronto HQ, and a growing sales hub in Austin, Texas