Training Specialist - Senior

One of our client is looking for Training Specialist - Senior Below are the Details

Experience and Skill Set Requirements

Training Experience- 40%

· Experience developing and delivering a province/nation-wide training strategy and roll out plan for an operational and First Responder environments

·5+ years of experience as Trainer, preferably in Public Sector or Contact Centre

·Experience delivering training material to both technical and non-technical users.

· Experience creating training material or user documentation, preferably in OPS or Healthcare sector

·Experience creating and managing training project plan/schedules

·Demonstrated ability to plan and manage a complex province-wide schedule

Technical Experience- 20%

·Demonstrated experience with telecom and dispatch systems

·Familiar with paramedic practices, ambulance dispatch centre operations and related communications system functions

·Knowledge of current and emerging 911 technologies to meet needs of the PSAP user community, including, but not limited to a wide range of Telecommunication technologies for voice, video, text and data.

Analytical and Communication Skills- 25%

·Experience in the development, design and delivery of training material for both technical and non-technical users at the specified experience level

·Knowledge and experience in delivering training on specified packages and platforms

·Knowledge of Telephone systems, GIS, spatial concepts (geographic orientation and mapping), Automated Vehicle Locator, Call recording and Dispatching

· Ability to link learning and development strategies/frameworks to policy, operational and project goals.

· Demonstrated strong problem-solving, analytical, and organizational skills,

·Exceptional verbal and written communication skills, presentation skills, and interpersonal skills

·Ability to clearly articulate messages to a variety of audiences from entry-level users to senior-level executives.

· A team player with a track record for meeting deadlines.

·Minimum valid driver’s license class of G, or equivalent, as recognized by the Province of Ontario and the ability to travel within Ontario frequently and for extended periods of time.

·Demonstrated experience working with a large project team.

Industry Experience- 15%

· Experience delivering training related to 24x7 critical environments and operations.

· Experience with the land ambulance sector and its stakeholder would be an asset.

· Knowledge of Public Safety including Police, Ambulance and Fire.

·Knowledge of Emergency Health Services or Healthcare Sector would be an asset.