Operational Specialist (Site Visit)

Provides management consulting services and technology/industry expertise in support of business and enterprise needs. Liaises with stakeholders to understand problems and opportunities, to facilitate the organization's goals by understanding business vision, objectives, and key performance indicators. Aligns technology requirements and solutions to a real business need, meets essential quality standards, and ensures approval by all relevant stakeholders. Acts as a consultant to business partners, reviews, or inspections to ensure the quality of work products. Promotes new processes and methodologies, emerging technologies, and aligns to the unique team requirements.

• Builds exceptional relationships with internal and external stakeholders.
• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
• Provides strategic input into business decisions as a trusted advisor.
• Stays abreast of industry technical and business trends through benchmarking and/or participation in professional associations.
• Identifies emerging issues and trends to inform decision-making.
• Acts as the prime subject matter expert for internal/external stakeholders.
• Able to manage ambiguity.
• Single point of Technology contact while visiting sites across Canada.
• Knowledge of one or more requirements analysis and problem decomposition techniques.
• Data driven decision making - In-depth / Expert.
• Analytical and problem solving skills - In-depth / Expert.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Acts as a subject matter expert on relevant technologies.
• Seasoned professional with a combination of education, experience and industry knowledge.
• Identifies opportunities to strengthen the IT consulting capability (e.g. shares expertise to promote technical development, mentors employees, builds communities of practice and networks across technology).
• Completes root-cause analysis to determine underlying causes and participates in problem resolution for complex issues at all levels.
• Assesses the quality of supporting documentation, including business and process requirements documents, to ensure proper analysis supports recommendations or demonstrate continued alignment to strategic objectives.
• Knowledge of software development practice, concepts/methodologies (i.e. waterfall, Agile, iterative), and technologies obtained through formal training and/or work experience.
• Influence skills - In-depth / Expert.
• Expertise in supporting hardware (desktop/laptop, iPads, printers, check scanners, pinpads etc) and software issues (M365, Adobe, Chrome etc)
• Understanding of industry standards and standard business capabilities.
• Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Aligns business needs to vision/goals to ensure development teams to translate them into detailed design specifications and code.
• Excellent communication skills.
• Defines business requirements for analytics and reporting to ensure data insights inform business decision making.
• Develops a deep understanding of organizational complexity to build strong rapport with internal stakeholders for the construction and delivery of the solution.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Presents and communicates at all levels within IT and across businesses / groups.
• Provides thought leadership in the development of new ideas, processes and emerging technology.
• Verbal & written communication skills - In-depth / Expert.
• Liaises with the business and the technology development and support groups.
• Broader work or accountabilities may be assigned as needed.
• Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Leads the development of the communication strategy focusing on positively influencing or changing behavior.
• Communicates and engages across stakeholder groups during construction and delivery of solutions.
• Self Motivator to continuously enhance skills and provide ongoing support to team.
• Good cable management and cross technology expertise.
• Facilitates discussions and follows a disciplined approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders; applies a variety of elicitation techniques to probe, challenge, and understand requirements.
• Ability to travel across Canada for 4-8 Site Visits each month.
• Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
• Qualifications:
• Knowledge of technical/business environment (e.g. Microsoft business technologies and applications, relational databases, and SharePoint).
• Possesses a deep understanding and problem solving ability of Information Technology of various complexities.
• Collaborates in root-cause analysis to determine underlying causes and participates in problem resolution.
• Implements changes in response to shifting trends.
• Excellent time management skills.

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.