Client Training Specialist Jobs

A management team focused on performance, growth, engagement and connection

Manage each new professors’ customized onboarding journey and ensure they are ready to adopt the platform for their upcoming class

You have 1-2 years of client-focused work experience

Eloquent in your communication skills (especially over the phone, you have a way of establishing relationships)

Competitive health benefits that start on day one

Ensure customers are familiar (some might say experts) with using the platform in their classroom

Develops and maintains a knowledge management framework.

Knowledge of organizational training management principles, methodologies, and tools.

Effective organizational and time management skills in meeting deadlines and working with frequent interruptions.

Education & Experience:Undergraduate degree in a relevant discipline. Bachelor’s degree in technology, education, communications, organizational development, or related field.

An equivalent combination of education and experience may be considered.

Higher-education or public sector experience is an asset.

·Experience with our target verticals would be an asset: health, veterinary, home improvement, retail or auto.

·Experience building scalable training programs that are engaging and effective.

·Experience with Figma would be nice to have.

·Experience with customer support would be nice to have.

·Experience in both B2B and B2C environments

·Excellent written and communication skills

Required to handle multitasking, issue resolution, escalation management, and have intermediate level knowledge around Microsoft Windows and Server.

Coordinate and interact with cloud engineers, DBAs, Technical Support, Client Management, Service Leads, and Senior Management.

3+ years client management with clear and professional communication.

3+ years exposure to relational database architecture, Microsoft SQL, and intermediate knowledge with writing SQL statements, and complex queries/joins.

Amazon Web Service exposure is desired and a baseline understanding of functionality and terminology is desired.

What’s in it for you:

Able to manage competing priorities (i.e. participant needs, instructor needs, technical issues)

1-2 years of career experience in customer service or support or similar type customer facing roles

Excellent communication skills, with the ability to facilitate or lead group activities

Degree or Certification or Diploma in relative field (Business Administration, Human Resources, Customer Service/Hospitality an asset)

Experience teaching, training, facilitating desired

Training Success Specialists responsibilities are primarily focused on program support, including:

Excellent organizational skills with the ability to manage multiple priorities and meet deadlines.

In-depth knowledge and expertise in using Microsoft Teams for collaboration and communication.

Strong verbal and written communication skills to effectively convey complex concepts and instructions.

Proven experience in delivering training sessions, preferably in a corporate setting.

Exceptional interpersonal skills with the ability to work effectively with individuals at all levels of the organization.

Strong problem-solving and analytical skills to address user inquiries and help troubleshoot issues.

Extensive knowledge of Learning Management Systems (LMS) enabling you to define, develop and maintain the platform

5 years of experience with learning management systems and training content creation software.

Manage the entire training process, including planning, coordinating and delivering training sessions.

Define, develop and maintain training data tracking to ensure regulatory compliance and meet reporting requirements.

Promote the tools available, continuously improve the employee experience and stimulate their participation in training activities.

5 years of previous professional experience in coordination and development of training programs

Experience and Skill Set Requirements

·Knowledge and experience in delivering training on specified packages and platforms

·5+ years of experience as Trainer, preferably in Public Sector or Contact Centre

·Experience delivering training material to both technical and non-technical users.

· Experience creating training material or user documentation, preferably in OPS or Healthcare sector

·Experience creating and managing training project plan/schedules

Transform the client experience by introducing our clients to experts and educating them on our digital tools and resources

Take responsibility for personal development plan; schedule meetings you're your manager to discuss development plan

Client service and/or sales experience is required

Knowledge of personal lending services and products is desired

Preference will be given to applicants with previous banking experience

Client Excellence - Delivers an exceptional client experience at all times.

Project Management Certified (PMC) is an asset

Liaises with Transportation team to ensure client preferences established and set within NRI’s warehouse management system.

Excellent technical capabilities with proficiency to learn internal and external software systems

Excellent communication and interpersonal skills

Experience in continuous improvement tools/methodologies to drive customer fulfillment, quality, efficiency and safety

3+ years of client/customer services experience in a warehouse or logistics environment

Project Management Certified (PMC) is an asset

Liaises with Transportation team to ensure client preferences established and set within NRI’s warehouse management system.

Excellent technical capabilities with proficiency to learn internal and external software systems

Excellent communication and interpersonal skills

Experience in continuous improvement tools/methodologies to drive customer fulfillment, quality, efficiency and safety

3+ years of client/customer services experience in a warehouse or logistics environment

Project Management Certified (PMC) is an asset

Liaises with Transportation team to ensure client preferences established and set within NRI’s warehouse management system.

Excellent technical capabilities with proficiency to learn internal and external software systems

Excellent communication and interpersonal skills

Experience in continuous improvement tools/methodologies to drive customer fulfillment, quality, efficiency and safety

3+ years of client/customer services experience in a warehouse or logistics environment

Project Management Certified (PMC) is an asset

Liaises with Transportation team to ensure client preferences established and set within NRI’s warehouse management system.

Excellent technical capabilities with proficiency to learn internal and external software systems

Excellent communication and interpersonal skills

Experience in continuous improvement tools/methodologies to drive customer fulfillment, quality, efficiency and safety

3+ years of client/customer services experience in a warehouse or logistics environment

Minimum one year working in a learning management system

Knowledge and experience of training effectiveness theory

Project Manage the set up and execution and completion of mandatory trainings.

Bachelor’s degree or six years related experience

Minimum five years’ experience managing complex detailed projects or workload

Minimum three years of Human Resources training experience

Knowledge and experience with graphic design principles and software. Expert use of Microsoft Office Suite, Good graphic design skills

Extensive experience in the use of project management software

Experience And Skill Set Requirements

Training Management, Leadership, Development and Delivery Experience 30 points

Must have demonstrated experience in creating customized online training materials and above average skills in graphic design

Must have knowledge of adult education principles/practices (e.g. development strategies / methods, testing, and evaluation)

o Project coordination/management experience with strong organizational and time management skills is essential.

o Minimum of three years of related experience, or the equivalent combination of education and experience.

o Strong working knowledge of the higher education industry.

o Experience in developing and delivering online end-user training courses and other digital learning modules.

o Experience designing, planning, and implementing end-user training curriculum

o Excellent oral and written communication skills - Fluency in English is required.