Senior Manager, Financial Crimes Training & Communications

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At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Senior Manager, Financial Crimes Training & Communications

What is the opportunity?

As the Senior Manager, Financial Crimes Training & Communications you will be responsible for the design, development, and execution of the Financial Crimes employee learning and communications strategy. You will develop, design, and implement classroom and web-based training programs to meet and anticipate the needs of FC employees and meet regulatory expectations. You will also own, lead, implement and maintain the communication channels for Financial Crimes employees, providing subject matter expertise into the content of these channels.

What will you do?

• Identify, role-based skills and proficiency levels as well as develop a framework for skills gap assessment
• Create, roll out, and maintain targeted role and skill-based learning pathways
• Enhance and maintain tracking and reporting mechanism(s) necessary to provide evidence of regulatory readiness
• Create, implement, and manage an annual learning plan aligned to Financial Crimes strategic initiatives and regulatory expectations
• Curate industry learning resources (e.g., webinars, podcasts, conferences etc.) and communicate them in an easily digestible and accessible, role-specific fashion.
• Research, identify and manage relationships with content providers
• Manage industry accreditation relationships and assist Financial Crimes employees in navigating RBC training resources
• Provide ongoing strategy direction and apply innovative transformation to Financial Crimes communication channels

What do you need to succeed?

Must Have

• Demonstrated ability to manage multiple high stakes projects and deliverables and prioritize projects that are running concurrently while managing stakeholders
• Excellent working knowledge of Microsoft Office and basic knowledge of Adobe Creative Cloud, HTML and CSS
• Superior communication skills, both written and verbal and demonstrated facilitation and presentation skills
• Proven skill and capability in learning design and development at the curriculum, course and module level in all channels of learning design (including digital multimedia); experience with Storyline.

Nice to Have

• CAMS
• Multimedia experience with digital channels; comfortable with web design tools such as Canva or Figma
• 7-10 years of professional experience in developing and implementing informal and formal learning strategies and projects within a large, complex corporate environment, preferably with global scope.
• Knowledge of relevant FC policies and industry best practices

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Opportunities to do challenging work
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to take on progressively greater accountabilities
• Leaders who support your development through coaching and managing opportunities
• Flexible work/life balance options
• Opportunities to building close relationships with clients
• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• A world-class training program in financial services
• Access to a variety of job opportunities across business and geographies
• The successful candidate will need to establish and maintain productive working relationships with Advisors and individuals at all levels, both internally and externally.

Job Summary

The Senior Manager, Financial Crimes Training & Communications is responsible for the design, development, and execution of the Financial Crimes (FC) employee learning and communications strategy.

Manages the design and delivery of classroom and technology-based training programs. Applies extensive, in-depth knowledge, skills, and practices to perform complex assignments.

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Group Risk Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2023-07-27

Application Deadline:

2023-08-18

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.