Technology Risk Reporting, Senior Manager

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

The Technology Risk Reporting, Senior Manager will assist in planning and delivering a comprehensive technology risk management (TRM) strategy and framework and roadmap for monitoring and reporting on the company’s Information Risk and technology profile.

This role will focus on the information and technology risk and will be responsible for the identification, design and optimization of comprehensive senior management metrics (KPIs and KRIs) and reporting which form an integral part of the governance, oversight and controls program.

The team is responsible for the collection, consolidation, and production of weekly, monthly, and ad hoc metrics related to the organization risk supporting several governance forums across the firm.

The Senior Manager Is a Key Contributing Member Of The Global Information And Technology Risk Management (TRM) 2nd Line Of Defense Team And Will

• Conduct the “So what” analysis and outline the next steps and risks mitigations
• Collect, review and aggregate metric data across technology Operations and functions/regions for reporting critical information into concise and meaningful reports for senior and executive management.
• Proactively communicate reporting modifications and process changes to contributors based on senior management requests and personal observations.
• Responsible for identifying and driving business metrics gaps and/or issues to resolution
• Oversee the production and distribution of weekly, monthly and ad hoc senior management reports and presentations
• Establish best practices, process documents and support materials for data management tools
• Benchmarking support utilizing data from multiple sources and working with the functional teams to identify data needs and reporting
• Independently undertake projects of a complex nature and ad-hoc requests as required
• Implementing a solution to drive risk quantification using FAIR [Factor Analysis of Information Risk] model and methodology
• Design and provide relevant dashboards and reports to various the stakeholders CIOs, CROs, CIRO, Technology risk and information risk officers.
• Identify and design the performance measurement and maintenance of service level agreements (SLAs), key performance indicators (KPI), and key risk indicators (KRI) for information and technology risk at enterprise and segment level.
• Analyze the business key performance indicators (KPI), key risk indicators (KRI) and metrics to help drive effective decision making of the business and risk functions
• Assist in developing the Information Risk Metrics and Reporting strategy and framework
• Ensure key trends, issues and watch items are brought forward from the metrics into management summaries clearly.
• Maximize the usage of robotics (RPA) and machine learning where possible.
• Responsible for identifying opportunities to improve data quality alignment across all functions/segments
• Lead deep dive analysis where key metrics have yet to be fully developed and provide insight into the development of meaningful measures.
• Partner with technology on identifying and implementing solutions for automation working closely our technology, risk and operations stakeholders
• Deploy and maintain the performance measurement and maintenance of service level agreements (SLAs), KPIs, and KRIs

Experience/Knowledge/Skills

• Experience in process improvement
• Experience in data analysis, metrics design/development, reporting for risk function and reporting on KRI and KPI metrics
• University Degree (Technology, Business, Risk Management, Auditing or related discipline)
• Previous consulting experience
• Management experience leading teams – includes people and performance management
• Team player with ability to build strong cross-business relationships – proven flexibility, adaptability, and reliability
• Understanding of regulatory and compliance environment and lifecycle is a positive
• Excellent verbal, interpersonal and written communication skills and the ability to present to any level of management
• 7+ years of experience in Controls, Information and Technology risk, Data or Risk position, preferably in the financial services industry
• Familiarity with Factor Analysis of Information Risk (FAIR) and RiskLens

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock And Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com.

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans. Additional information about John Hancock may be found at johnhancock.com.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$89,950.00 CAD - $167,050.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.