Client Success Training Specialist Jobs

Account Management experience an asset

Knowledge of Symcor's Enterprise Incident and Problem Management procedures

Knowledge of Symcor's Change Management Process

Good understanding of current operations, advanced level understanding of ECM process and procedures, customer service, analytics, problem solving, collaboration, time management

Plan and implement service improvement processes and procedures that remediate gaps and directly influence Client Experience and reduce Customer effort.

College or University degree or equivalent work experience.

4+ years of experience in Client Service or account management.

Build, develop, and manage strong client relationships with existing professional translation services clients.

Working knowledge and proficiency using CRM software (Salesforce, Hubspot, etc.)

Superior organizational skills - able to work on multiple projects simultaneously, meeting tight deadlines, managing changing priorities, and working under pressure.

Very strong work ethics and interpersonal skills essential to develop trusted relationships.

Excellent written and verbal communication skills in English and French

A management team focused on performance, growth, engagement and connection

Manage each new professors’ customized onboarding journey and ensure they are ready to adopt the platform for their upcoming class

You have 1-2 years of client-focused work experience

Eloquent in your communication skills (especially over the phone, you have a way of establishing relationships)

Competitive health benefits that start on day one

Ensure customers are familiar (some might say experts) with using the platform in their classroom

Work with Product Management to provide feedback from client interactions and represent the customer perspective.

Experience using CRM and remote support tools (e.g., HubSpot, Toky, Zoom, Calendly, Stripe)

Bachelor’s Degree or equivalent experience/qualification required – we’re encouraging applications from all fields of study.

Degree, education, or equivalent work experience in the Construction, Renovation/Restoration industry, or Engineering is advantageous.

Prior experience, 1-2 years in a Customer Success role

Excellent communication & presentation skills - comfortable speaking to clients via email, virtual meetings and presentations

Capability Requirements – education, skills & experience

Strong proven customer service, account &/or project management experience

Excellent organization and time management skills, ability to multitask and manage multiple priorities at the same time.

Proficient computer skills, including Microsoft Word, Excel, and PowerPoint, bonus for experience with software such as Jira, ZenDesk, Magento

Manage multiple and diverse client stakeholders successfully navigating through organizational process and within timelines.

Collaborate on the design of strategy and solutions that improve client results and progress Exchange Solutions’ in-market product offering.

Able to manage competing priorities (i.e. participant needs, instructor needs, technical issues)

1-2 years of career experience in customer service or support or similar type customer facing roles

Excellent communication skills, with the ability to facilitate or lead group activities

Degree or Certification or Diploma in relative field (Business Administration, Human Resources, Customer Service/Hospitality an asset)

Experience teaching, training, facilitating desired

Training Success Specialists responsibilities are primarily focused on program support, including:

Previous experience in a client-facing role, such as customer success, account management, or sales.

Stay up-to-date with industry trends and best practices in client success management.

Strong interpersonal and communication skills, with the ability to build rapport and establish trust with clients.

Excellent problem-solving and critical-thinking abilities, with a proactive and solution-oriented mindset.

Ability to manage multiple client relationships simultaneously, prioritize tasks, and meet deadlines.

Strong analytical skills, with the ability to analyze data and draw actionable insights.

Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness

Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

A culture of innovation, empowerment, decision-making, and accountability

Hybrid work environment for most positions

Identify and implement strategies to enhance client experience and drive retention and loyalty.

Excellent written and verbal communication skills.

Strong problem-solving and critical-thinking abilities.

Ability to work independently and manage multiple clients and projects simultaneously.

Experience in a customer-facing role or client services is an asset.

Knowledge of the [specific industry or domain] is a plus.

Understanding of insurance principles; specific knowledge and experience on working Global Placements and Specialty Groups an asset.

Post-secondary education or equivalent work experience

Skills And Experience That Will Lead To Success

Be responsive to inquiries from outsourced providers to manage and ensure the timeliness and quality of outputs.

1-3 years of related Insurance experience is required

Achieve the Aon Quality Standard of excellence with our work processes or outcomes and meet all regulatory requirements

2+ years of experience in Client Service or account management.

Partner with the Client Success Director/Manager to build, develop and manage strong relationships with enterprise clients.

Working knowledge and proficiency using CRM software (Salesforce, Hubspot, etc.)

Superior organizational skills - able to work on multiple projects simultaneously, meeting tight deadlines, managing changing priorities, and working under pressure.

Very strong work ethics and interpersonal skills essential to develop trusted relationships.

Excellent written and verbal communication skills in English and French