Client Success Training Specialist Jobs in Manitoba

Account Management experience an asset

Knowledge of Symcor's Enterprise Incident and Problem Management procedures

Knowledge of Symcor's Change Management Process

Good understanding of current operations, advanced level understanding of ECM process and procedures, customer service, analytics, problem solving, collaboration, time management

Plan and implement service improvement processes and procedures that remediate gaps and directly influence Client Experience and reduce Customer effort.

College or University degree or equivalent work experience.

A management team focused on performance, growth, engagement and connection

Manage each new professors’ customized onboarding journey and ensure they are ready to adopt the platform for their upcoming class

You have 1-2 years of client-focused work experience

Eloquent in your communication skills (especially over the phone, you have a way of establishing relationships)

Competitive health benefits that start on day one

Ensure customers are familiar (some might say experts) with using the platform in their classroom