Client Success Training Specialist Jobs in Quebec

4+ years of experience in Client Service or account management.

Build, develop, and manage strong client relationships with existing professional translation services clients.

Working knowledge and proficiency using CRM software (Salesforce, Hubspot, etc.)

Superior organizational skills - able to work on multiple projects simultaneously, meeting tight deadlines, managing changing priorities, and working under pressure.

Very strong work ethics and interpersonal skills essential to develop trusted relationships.

Excellent written and verbal communication skills in English and French

Work with Product Management to provide feedback from client interactions and represent the customer perspective.

Experience using CRM and remote support tools (e.g., HubSpot, Toky, Zoom, Calendly, Stripe)

Bachelor’s Degree or equivalent experience/qualification required – we’re encouraging applications from all fields of study.

Degree, education, or equivalent work experience in the Construction, Renovation/Restoration industry, or Engineering is advantageous.

Prior experience, 1-2 years in a Customer Success role

Excellent communication & presentation skills - comfortable speaking to clients via email, virtual meetings and presentations

Able to manage competing priorities (i.e. participant needs, instructor needs, technical issues)

1-2 years of career experience in customer service or support or similar type customer facing roles

Excellent communication skills, with the ability to facilitate or lead group activities

Degree or Certification or Diploma in relative field (Business Administration, Human Resources, Customer Service/Hospitality an asset)

Experience teaching, training, facilitating desired

Training Success Specialists responsibilities are primarily focused on program support, including:

Understanding of insurance principles; specific knowledge and experience on working Global Placements and Specialty Groups an asset.

Post-secondary education or equivalent work experience

Skills And Experience That Will Lead To Success

Be responsive to inquiries from outsourced providers to manage and ensure the timeliness and quality of outputs.

1-3 years of related Insurance experience is required

Achieve the Aon Quality Standard of excellence with our work processes or outcomes and meet all regulatory requirements

2+ years of experience in Client Service or account management.

Partner with the Client Success Director/Manager to build, develop and manage strong relationships with enterprise clients.

Working knowledge and proficiency using CRM software (Salesforce, Hubspot, etc.)

Superior organizational skills - able to work on multiple projects simultaneously, meeting tight deadlines, managing changing priorities, and working under pressure.

Very strong work ethics and interpersonal skills essential to develop trusted relationships.

Excellent written and verbal communication skills in English and French