Senior Manager, Leisure Wholesale Sales - Canada

• This role is based in Canada***

With more than 600 Sales professionals in offices around the world, our Global Sales Team ensures our owners and operators receive the combined benefits of scale, access, competence, and experience. Our Sales teams are fully engaged in providing a differentiated selling platform for our portfolio of brands. We focus on being the most global, integrated, and relevant salesforce in the industry, relentlessly driven to grow market share. Our global sales team is consistently recognized as a top-selling and customer-service-focused organization throughout the industry. We conduct business in 42 languages serving 25,000 customers in 119 countries from offices located around the globe. This ensures that the team truly understands the unique needs and opportunities of regions worldwide, right down to the local level.
What will I be doing?
Hilton is seeking a Senior Manager, Leisure Wholesale to lead a portfolio of Leisure accounts, which may include Tour Operators, Wholesalers, Destination Management Companies / Receptives and Bedbanks that sell Canadian domestic and international outbound travel. The focus will be on growing FIT transient Leisure business and Leisure group sales from an assigned roster of accounts.
Hilton is growing its engagement in the Canadian leisure market, and we need outstanding sales professionals with a strong desire to lead and expand the Hilton brand.
If you are seeking a sales role that is responsible for identifying, scoping, developing, and managing leisure Wholesale accounts, have a strategic approach, and are performance-driven, this is the role for you!
More Specifically, You Will

• Serve as a Canada leisure wholesale subject matter specialist supporting HWS to understand buyer conduct and improve Hilton shelf space.
• Represent Hilton Hotels at industry trade shows, special industry events, roadshows, and other activities to elevate customer awareness of Hilton to drive segment growth.
• Network with business decision-makers and executives to influence positive buying actions.
• Develop the leisure wholesale segment in Canada, working with a roster of Hilton Worldwide Sales (HWS) managed global and national accounts.
• Successfully scope, source, and qualify accounts in compliance with Hilton’s account governance protocol
• Understand and identify Canada's leisure wholesale industry trends that impact customer buying behaviors and offer creative solutions.
• Use reports to identify trends on a weekly, monthly, and annual basis for tactical decision-making, and strategic forecasting, to ensure revenue and ancillary goals/targets are achieved
• Deploy strategic road map by account segment with well-defined key performance indicators including room contracting, marketing, sales/promotional campaigns
• Ensure the client’s day-to-day needs are met while finding opportunities that lead to efficient operational and financial performance of Leisure accounts
• Understand and optimize the direct connect dynamic pricing model
• Build and manage a Canadian strategic plan with clear goals and objectives to drive brand awareness, room night and revenue growth, and increase market share in Canada

At Hilton, we are accessible, responsive, and consultative to all our partners. You can expect to deliver to:

• Brands – you will create partnerships using a defined and differentiated sales approach and will improve and collect up-to-date knowledge of existing Hotels, New Development, processes/procedures to share with customers to influence positive buying decisions and revenue production.
• Sales Support – you will effectively lead non-selling activity in support of driving sales results.
• Hotels – you will ensure full alignment, shared intelligence, and active engagement to achieve goals.
• Owners – you will build significant and individualized partnerships to provide ongoing value.
• Clients – you will communicate information that will influence a well-targeted hotel buying decision.
• Colleagues - you will be dedicated to a "One-Team" commercial culture while living the Heart of Hilton.

What are we looking for?
The success in this role will demonstrate itself through the following attributes and skills:

• Excellent time management and interpersonal skills
• Strong problem-solving skills
• Have a thorough understanding of the business models of Tour Operators, Wholesalers, Destination Management Companies / Receptives and Bedbanks
• Experience working independently with minimal direction
• Complete discretion and confidentiality regarding sensitive information
• Capability to understand predictive analytics and deliver revenue monthly, quarterly, and annually
• Capacity to balance multiple priorities and effectively handle concurrent demands to prioritize responsibilities
• Deep knowledge of customer procurement strategies, structure, businesses, and commonalities in alignment with Hilton
• Strong customer service and communication skills (verbal, written), while employing diplomacy with high-level executives and customers within the organization on a global scale.
• Strong negotiation skills that can be used to capitalize on value for internal and external partners
• Critical thinking and both quantitative and qualitative analytics skills

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Seven (7) years of hotel and/or travel industry leisure wholesale sales experience at the regional, national, and/or corporate level
• Can travel up to 30%; can work overtime as needed
• Experience maintaining national/global accounts
• Experience working in a matrix organization and diverse company culture.

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

• Speak English and preferably knowledge of spoken French
• Experience in Canada, USA, Mexico, and the Caribbean
• Five (5) years of leisure wholesale Travel Industry sales experience

What is it like working for Hilton?
The future of hospitality is bright at Hiltonworld-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Work Locations
Hilton - Corporate Canada - Hilton Canada
Schedule
Full-time
Brand
Hilton Corporate
Shift
Day Job
Job Level
Manager
Job
Sales and Marketing