Hr Knowledge & Portal Management Coordinator

46992 - Toronto - Regular -
Safety Comes First is a core value at Hydro One, and we remain committed to taking every reasonable precaution to ensure a respectful, safe and healthy working environment. Further to this commitment, we have adopted a COVID-19 Vaccination Policy to protect the health of our employees from the hazard of COVID-19. New employees will be required to declare their vaccination status to Hydro One. Employees who do not provide proof of vaccination status may not enter any 3rd party locations that require full vaccination (e.g. customer properties).
Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.
It’s an exciting time to join the team at Hydro One!

• NOTE* Hydro One introduced a Hybrid Work Pilot Project in 2022 for most office-based roles. Employees work in-office/on-site two days a week and remotely from home for three days a week. Hydro One is adding refreshed workspaces and technology to support these changes. Join us as we ‘trial & learn’ a new modern way of working and be a key driver of future state!

In office but with intention – a time for team and trust building, collaboration, and socialization. Please reach out to us to learn more!
The Knowledge and Portal Management Coordinator is accountable for maintaining Hydro One’s myHR portal to ensure that content, including procedures/work instructions and knowledge articles, is relevant, up-to-date and user-friendly. The Coordinator helps to establish and maintain best practices for knowledge and portal management to promote quality standards for HR information and support the effective use of myHR. In addition, the Coordinator drives user adoption by continuously monitoring knowledge repository metrics for improvement opportunities and works with relevant stakeholders to implement changes in myHR.
Key Accountabilities

• Work closely with content owners to curate or update content in myHR, reviewing drafts from content owners, providing feedback based on predetermined guidelines and quality standards, approving and publishing content in the knowledge base and portal
• Monitor and manage requests for new content or updates to current content found on myHR, ensuring content is relevant and doesn’t already exist in the system
• Work with People Services, Business HR and other HR customer-oriented teams to promote the use of myHR and gather feedback on the user experience
• Create, run and analyze dashboards and reports on knowledge repository metrics, monitoring usage and user feedback, and proactively identify opportunities for improvement and adoption
• Research and keep up-to-date on myHR knowledge and portal management best practices and system-related enhancements, updating processes, tools etc. as necessary
• Perform audits and monitor expiring content, working with relevant content owners to assist with updating or unpublishing content
• Ensure consistency in messaging between myHR and other HR communication channels, working with the Manager, HR Communications, Corporate Communications, and other HR Teams as necessary
• Promote a knowledge sharing culture within HR by collaborating across HR teams and driving efficient and effective knowledge management processes
• Support the Manager with the knowledge management strategy, by developing processes, templates / tools, guidelines, quality standards and criteria to ensure the effective development and maintenance of HR content
• Maintain the knowledge repository of all HR content in myHR (500+ procedures/work instructions, knowledge articles, portal content etc.) and ensure an effective maintenance schedule to support with ease of access to relevant, up-to-date information for both HR and the business

Selection Criteria
Competencies

• Knowledge of HR systems, and ability to leverage basic technology functionality
• Ability to leverage user experience design principles to influence usability and function of myHR
• Verbal and written communication skills
• Analytical and problem-solving skills
• Knowledge of HR policies, procedures and processes
• Experience in knowledge management best practices
• Attention to detail and project management skills

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.
We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2022.
Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.
Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.
Deadline: June 12, 2023
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