Enterprise Technical Support Advisor

Responsibilities

As a successful Support Engineer, you will be able to work independently to test and debug customer issues in lab environments and operate as a key member of a virtual product team spanning 3 continents and time zones. Stellar customer service and handling skills and the ability to interface, collaborate and prioritize customer issues with development and effectively communicate solutions to customers is crucial to the role.

Working as part of a Global team to provide a high standard of technical support to customers on the Windows Platform Management suite of products, superb time management skills are vital.

An ability to work across regional boundaries with Customers, Country and Product Managers to ensure product quality and stability and a determination to professionally manage and resolve a number of potentially complex issues on the Windows / Active Directory / Exchange platforms.

A flexible attitude and capacity for absorbing information and keeping up to date with Technology is essential. You will gain exposure to enterprise environments incorporating Active Directory and other technologies.

A strong background in Windows Operating Systems, Networking and IIS is desired. Customer service and teamwork are our core principles and having fun in the process is expected.

Qualifications

Essential Support Skills

• Keep up to date with emerging technologies and latest Microsoft product versions.
• Delivery of excellent customer service.
• Experience in a similar customer service work environment
• Ability to work in fast paced, dynamic environment
• Strong written and oral communication skills
• Awareness of Change Control Process
• Effective and efficient problem-solving skills
• Ability to be professional and have timely management of personal workload covering multiple problems
• Strong deep dive troubleshooting techniques
• Must be independent, self-motivated, a team player and have a people-oriented personality

Essential Technical Skills

• Previous customer support experience, or previous customer facing role with good interpersonal skills (written and spoken)
• Technical writing skills
• Exchange architecture, administration
• Experience with Active Directory Management (users / groups, schema knowledge, LDAP, Group Policies)
• Strong knowledge of Windows operating systems and networking (TCPIP, DNS, LDAP, WMI, ASP, DCOM)
• Knowledge of configuring and maintaining Internet Information Server (IIS)
• Prior Technical Support experience or proven track record in system administration
• Experience with Sharepoint

Preferences

• MCSE / MCSA / MCTS / MCTIP Exchange 2007/2010 (or equivalent work experience)
• Prior technical support experience or system administration

Company Description

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration to database and systems management, o redefining security, and hundreds of needs in between, we help you conquer your next challenge now.

We’re not the company that makes big promises. We’re the company that fulfills them.

We’re Quest: Where Next Meets Now.

Why work with us!

• Our team members’ health and wellness is our priority as well as rewarding them for their hard work.
• Our people demonstrate our winning culture through positive and meaningful relationships
• When we see something that could be improved, we get to work inventing the solution
• We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
• Life at Quest means collaborating with dedicated professionals with a passion for technology

Quest is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential. We welcome applications from women, Aboriginal persons Indigenous, persons with disabilities, ethnic minorities, visible minorities, and others who may contribute to diversification.

As part of our commitment to accessibility for all persons with disabilities, Quest will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. If you are selected for an interview and you need accommodation, please contact your recruiter.

Come join us. For more information, visit us on the web at Quest Careers | Where next meets now. Join Quest.

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest or One Identity employees if they have an email address ending in @quest.com or @oneidentity.com