Support Advisor Jobs
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By Alberta Health Services
At Grande Prairie, Alberta, Canada
Are you looking for an exciting opportunity to use your IT skills to help people? We are looking for an IT Support Advisor to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting hardware and software issues, providing technical advice, and helping customers find solutions to their IT problems. If you have a passion for technology and a desire to help people, this could be the perfect job for you!
Overview An IT Support Advisor is responsible for providing technical support to customers, troubleshooting hardware and software issues, and resolving customer inquiries. They may also be responsible for providing training and guidance to customers on the use of IT systems and applications. Detailed Job Description IT Support Advisors are responsible for providing technical support to customers, troubleshooting hardware and software issues, and resolving customer inquiries. They may also be responsible for providing training and guidance to customers on the use of IT systems and applications. They must be able to diagnose and troubleshoot technical issues, provide technical advice and guidance, and provide customer service. Job Skills Required• Excellent customer service skills
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of operating systems
• Troubleshooting and problem-solving skills
• Ability to communicate technical information to non-technical customers
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Certification in IT systems and applications
• Previous experience in a customer service or technical support role
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of operating systems
• Knowledge of customer service principles and practices
Job Experience
• Previous experience in a customer service or technical support role
• Previous experience in a help desk or call center environment
Job Responsibilities
• Provide technical support to customers
• Troubleshoot hardware and software issues
• Resolve customer inquiries
• Provide training and guidance to customers on the use of IT systems and applications
• Diagnose and troubleshoot technical issues
• Provide technical advice and guidance
• Provide customer service
• Monitor and maintain IT systems and applications
• Update customer records in the database
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