General Advisor – Road, Workshop And Technical

JOB LOCATED IN STONEY CREEK, ONTARIO Your role as General Advisor – Road, Shop and Technical will be to ensure planning and support on the road, in the workshop and technical based on calls and requests from customers and our technicians. With a growth of nearly 191% in its turnover, you will collaborate with the Director of Operations Ontario and with the support of the technical department. Your contribution to the company's success will include the following tasks : Receive and respond to customer calls regarding service requests; Ensure optimal customer service through telephone technical support in order to act as a resource person to solve the various mechanical, hydraulic and electrical problems of the equipment; Plan works and projects according to priorities and availability (parts and labor); Ensure business development with the aim of promoting the company and ensuring its growth; Open and manage work orders, including invoicing; Work in collaboration with the sales team to ensure excellent after-sales service; Manage and optimize technicians' schedules; Support and supervise technicians on the road and in the workshop; Manage the fleet of mobile units (maintenance and repairs); Collaborate in the management of the warranties of the various manufacturers. What we look for in our future colleague: Good knowledge of mechanics, hydraulics or electromechanics of automated systems; Significant experience in similar functions; Being bilingual (English – French) is an asset; Stimulate through challenges and the search for solutions; A good command of IT and management tools; Excellent priority management; Ability to visualize equipment and a situation without having the machine in front of you; Skilled communicator and mobilizing leadership; Good ability to manage multiple files simultaneously; Good judgment, ability to read one's environment and a spirit of synthesis; Have a positive attitude, be open to change, be committed and have a good team spirit. What you can expect from your new work team: A pleasant work environment with a good spirit of camaraderie, with a management style based on respect, trust and collaboration; Dental insurance, long-term disability and even a health account, all at the expense of the employer after 3 months; Health insurance paid at 50% by the employer; An employer contribution to the pension plan that enhances the salary offer after 3 months; A clean, healthy and safe work environment; Clothing provided; Ongoing training; Opportunities for advancement in a context of growth and expansion.