Digital Channel Manager (18 Months Contract)

Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.

What’s in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Work with diverse team members in an inclusive and collaborative environment
• Competitive compensation and benefits packages
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Hybrid and flexible work arrangements

We’re looking for our next Digital Channel Manager. Could It Be You?

Deliver a great customer experience on Questrade.com, with the objective of driving business growth through lead and customer acquisition for our Banking line of business. Lead the development and prioritization of the Questrade.com Banking digital strategy and roadmap based on business objectives and customer needs, and informed by analytical insights, KPIs and market trends.

You will be working closely with the agile development team and other leads (Designers, Digital, Marketing, Product and Customer Experience), this role will be responsible for the successful launch and ongoing optimization of Banking on Questrade.com.

What’s it like working as a Digital Channel Manager at Questrade?

As a Product Owner, you will be responsible for the strategy, roadmap, prioritization, execution, and continued evolution of the Banking line of business on Questrade.com, with the objective of driving growth through lead and customer acquisition. Part of this task involves backlog refinement and building project plans, stakeholder management and ensuring that project milestones/releases are met.

You will have an understanding of the agile process and methodologies to deliver on the committed scope as part of the Questrade.com Banking roadmap.

Representing both our customers and the business, you will have an understanding of complex business, technical and customer problems to define and drive continuous improvement of the Banking offering and user experience on Questrade.com, and advocate in the prioritization of Questrade.com features required to meet Questrade’s mission and strategic goals.

Need more details? Keep reading…

Strategy & Roadmap

• Guard and champion an exceptional customer experience across stakeholder teams within the Questrade.com product portfolio
• Lead intake, discovery and business requirements gathering to define solutions and scope on Questrade.com
• Continually drives digital product development towards a meaningful balance between user needs, business objectives, resource utilization, and technical feasibility.
• Collaborate with cross-functional teams to achieve an integrated customer experience, balancing the needs of the business with the needs of our customers.
• Responsible for leading the development and implementation of innovative digital marketing initiatives and capabilities on Questrade.com
• Lead the go-to-market Questrade.com roadmap as part of the broader launch streams.
• Effectively manage relationships across internal and external teams / partners.
• Lead the end-to-end delivery of Banking on Questrade.com, including strategy development, roadmap development and prioritization, implementation, and ongoing optimization with the objective of driving growth through lead and customer acquisition.
• As the Subject Matter Expert, consult on Questrade.com scope and requirements to deliver a seamless enterprise experience that aligns with our mission and strategic goals

Continuous Improvement

• Share results clearly and frequently across teams to apply learnings to the fullest.
• Lead the optimization roadmap for continuous improvement of the Banking customer journey, acquisition and conversion on Questrade.com
• Work closely with analytics leads to prioritize testing opportunities and inform product enhancements (features, functionality, experiences).
• Support in the development of the Questrade.com Banking measurement plan to track, report and act on performance insights
• Champion an optimization testing culture that embraces continuous digital optimization with a customer-first focus.

Execution

• Collaborate with other Product Owners or technical partners within the Technology organization on dependencies to deliver on committed scope
• Assist QA and end-users with verifying application functionality and adherence to requirements
• Identify opportunities for standardization of features across projects to enhance delivery efficiencies.
• Oversee the development and launch of Banking on Questrade.com within an agile environment, including quarterly planning, sprint planning, refinement and reviews.
• Support and provide guidance to designers and engineers in the completion of project initiatives
• Create, manage and prioritize product backlog tasks based on business priority, timelines and capacity.
• Identify resource/skills requirements, team capacity and risks to deliver on committed scope
• Analyze existing processes for possible improvements.
• Inspect, evaluate and communicate project progress through each iteration.
• Break down business requirements and translate them into user stories for the development team.

So are YOU our next Digital Channel Manager? You are, if you have…

✔ Relevant experience working in an agile environment

✔ Understanding of agile methodologies, industry standards and best practices

✔ Understanding and/or relevant experience in digital marketing project management and driving digital strategy through to execution

✔ Proven experience in improving conversion performance, increasing engagement, and enhancing user experience with a lead and customer acquisition focus

✔ Strong analytical capability to interpret data into actionable recommendations

✔ Proven ability to effectively manage and prioritize the needs of multiple stakeholders

✔ Skilled at presenting ideas with the ability to articulate strategic decisions to a variety of audiences

✔ Strong relationship building skills with the ability to work well at all levels of an organization and interact confidently with senior management

✔ Exceptional time management skills and ability to efficiently multitask in a fast-paced environment

✔ High level of self-motivation, initiative, and the ability to work independently.

Additional kudos if you have…

✔ Previous experience in financial services

✔ Experience in web analytics tools (Google Analytics, etc.) and/or optimization tools (Google Optimize, Optimizely etc.)

✔ Working knowledge of front-end code (HTML, CSS, JavaScript) to fluidly converse with designers, developers and UX partners

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.