Senior Learning Specialist (12-Month Contract)

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Senior Learning Specialist (SLS) oversees and manages the deployment, planning, delivery and compliance of service line and sub-service line programming. They are expected to be involved with cross-service-line learning and other key learning initiatives as they arise. This role promotes overall synergies with the firm’s learning strategies. The SLS also manages a range of learning operations functions, including learning administration, vendor management, budgeting, and client experience management. This role needs to effectively balance working very independently while applying a consultative approach to address business needs with the right team members on a regular basis.

This role works with and reports to the Learning Manager (LM) and Learning Leader (LL) to create deployment plans that forecast the number and location of classes/webcasts/eLearnings, identify target learners, outline communication needs, and prepare and assign instructors. A successful candidate will have strong project management skills and learning operations oversight experience.

Your Key Responsibilities

• Responsible for translating competency-specific curricula into delivery plans, and determining how those learning events will occur (timing, format, location, technology required, etc.)
• Compile and summarize learning reports, including Continuing Education (CE) credits
• Responsible for the delivery of high-profile virtual and in-person business-sponsored sessions (one-time-offerings) to ensure best practices are being adhered to and continuing education credits are awarded efficiently. Produce or update course materials as needed, including producer guides, PPT decks, and the learning SharePoint site
• Collaborate with the team to establish learning requirements by level, monitor consumption and initiate follow up in the Learning Management System (LMS)
• Identify target audience and oversee roster management for learning programs
• Summarize and review consumption reports managed by LCs for regulatory reporting
• Work with the LM and LL to determine the learning calendar, including course offerings, modality, number of offerings, location/time zone, and dates. Support in the process of getting these approved by stakeholders
• Lead Train-the-Trainer and Facilitator Preparation meetings as required
• Monitor annual budget for select programs, reviewing invoices and ensuring accuracy of coding before sending for approvals and payment
• Organize and participate in post-session debriefs with facilitators (and other stakeholders) with a focus on continuous improvement
• Responsible for the end-to-end planning, and deployment of complex, multi-day onsite, offsite or virtual learning programs, as well as networking and social events related to those programs.

Skills And Attributes For Success

• Demonstrated ability and confidence working with technology and learning new software
• Strong attention to detail
• Strong written and verbal communication skills and ability to work effectively with multiple groups across learning and the business
• Ability to support and lead change
• Ability to handle sensitive information in a confidential manner
• Strong vendor and facilitator management skills, working closely with providers of technical learning
• Strong project management and prioritization skills, able to coordinate multiple projects/initiatives simultaneously and meet demanding timeframes
• Must have proven track record of successfully juggling competing priorities, multiple projects, and senior stakeholder with varying perspectives
• Strong coaching, consulting and facilitation skills
• Proven ability to collaborate with geographically dispersed team members, indirect team members, client serving personnel at higher staff levels and support staff

To qualify for the role, you must have

• Proficient in Zoom, MS Teams, Office 360 and SharePoint
• Bilingualism in English and French is an asset but not required
• 3+ years of experience in a program management role
• Proficient in advanced capabilities in Excel and PowerPoint (use of pivot tables and v-lookup)
• Experience working with a LMS (preferably SuccessFactors)

What We Offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Plus, we offer:

• The freedom and flexibility to handle your role in a way that’s right for you
• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advocating for the LGBT+ community, promoting our Neurodiversity Centre of Excellence and Accessibility initiatives, and are dedicated to amplifying the voices of Indigenous people (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

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