Benefits/Loa Administrator (18 Month Contract)

The Leave of Absence (LOA) Administrator serves as the subject matter expert for the leave program.

This role is responsible for the benefits and leave of absence processes within the Benefits Team in Canada as outlined below:

•LOA administration

•LOA claims administration support

•SME for LOA questions for associates, managers and HR

•Benefits administration

•New hire enrollments, terminations and QLEs (currently manual)

•Invoice Processing

•2024 Open Enrollment facilitation

•Vendor management

•Retirement plan administration

•Day to Day plan administration for the RRSP and pension plan

•Monthly enrollment process for retirement plans.

The incumbent(s) in this position should exhibit the following Acosta values:

People Minded – Must show dignity and respect to all people

Integrity – Must exemplify the highest degree of ethical behavior

Results Oriented – Must show passion, pride and commitment to succeed

Trust – Must be honest, sincere and confident

Teamwork – Must build trusting relationships

Innovation – Must progress through a combination of creativity, common sense and vision

Balance – Must maintain an optimistic attitude and keep perspective on what is important in life.

Essential Functions:

• Troubleshoot leave related issues using critical thinking and root cause analysis
• Administer direct bill process for associates on leave of absence
• Perform internal data validation and auditing of leave claims and associated status
• Identify opportunities for process improvement/strategy and make recommendations as needed
• Other duties as assigned
• Manage leave related data in all systems of record (Third Party Administrator (TPA) and Acosta) and ensure accuracy
• Manage inquiries in ticketing system and ensure responsiveness aligned with defined expectations
• Provide assistance and partner closely with internal and external stakeholders such as human resources, managers and associates
• Manage leave related documents such as policies, plan documents and process documents and in compliance with federal, state and local laws.

Education Requirements:

• High School Diploma/GED
• HR Certification preferred
• Associate degree preferred

Work Experience Requirements:

• Proven success working with others on a team as well as with distributed cross functional teams in an enterprise environment.
• General knowledge of group benefits
• 3-5 years of relevant work experience
• Experience with ADP systems
• Highly self-motivated and directed.
• Some experience may be substituted for some of the above education.
• Experience working with 3rd party leave administrators

Knowledge, Skills and Abilities Requirements:

• Strong written and verbal communication skills
• Ability to work independently in a fast-paced environment with changing priorities
• Strong knowledge of leave of absence
• Demonstrated ability to deal with confidential information
• Self-Starter
• Ability to identify basic problems, analyze information and draw valid conclusions/resolution
• Ability to multi-task and manage multiple projects
• Strong customer service skills
• Strong computer skills
• Demonstrated problem solving, time management and priority setting skills
• Critical Thinking

Why Mosaic?

Consistently voted one of the best places to work, Mosaic North America gives you the opportunity to work with the world’s most beloved brands that you know and use every day. Every employee is given the keys to charter new ground as they collectively live in the moment of building experiences together. We are a cast of diverse, yet like-minded individuals and we believe in taking risks, creating shared experiences not just for our clients, but for each other to guarantee we’re making the next chapter of everyone’s story the most memorable one yet.

DISCLAIMER: Acosta/ Mosaic North America is an Equal Opportunity Employer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law

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Primary Location CA-ON-Toronto