Delivery Operations Manager Jobs

Who We Are

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions.

If that’s you, let’s work, learn, and grow together.

We Are Building An Inclusive And Diverse Team

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Some Of What You Will Do

Our North American Supply Chain network brings technology and people together in innovative ways to deliver state–of– the–art products, services, and expertise. Our extensive portfolio of opportunities span from traditional inventory, fulfillment and delivery to specialized strategy, automation, engineering, analytics, leadership, and logistics. Our diverse network paired with a continued commitment to and investment in our people, process, platforms and the communities in which we live and serve are the foundation on which we build our bright future.

Specifically, You Will

• Interacts independently with third party couriers to identify and implement operations best practices
• Reviews service issues to identify root cause and create solutions in conjunction with third party couriers and Staples teams (FC, etc.)
• Interacts directly with the following business units:
• Performs business reviews with third party couriers to evaluate service levels and address issues
• Partners with Carrier Management to assess and on board courier partners. Typical contract is 3 years for courier partners.

Sales

• Partner with sales teams as required resolving existing issues and developing new business opportunities
• Provide support in setting up transportation/delivery requirements of all new customers as required

Courier Selection

• Work with Carrier Management as required providing operational assessment of potential courier partners

Customer Logistics

• In conjunction with courier operational leadership teams, identify customer information required for effective service. This includes, but is not limited to:end point delivery information, time window requirements and other changes in customer delivery expectations

Finance

• Ensure timely communication of issues impacting cost and work with Staples Audit Team to identify and resolve billing/ invoice issues
• Contribute to annual budget development as required –
• Monitor variance between performance and budgeted costs –

Transportation Operational Support

• Work with Trans Ops Support to establish capacity management controls, routing needs and Lowest Cost Algorithm settings as required to optimize courier performance and ensure consistent service levels within the market while maintaining the required balance between service and overall cost to Staples

Fulfillment Center

• Liaison with FC leadership and functional owners to ensure support of courier operational needs (line hauls, sorts, etc.) while maintaining the lowest possible Staples operations cost

Global Loss Prevention

• Partner with GLP as required identifying root cause of Cargo Loss and implementing continuous improvement to processes as needed; facilitate action plans indicated by GLP audits as needed –

Other cross functional partnerships as assigned Innovation and Change: -

• Responsible to identify and correct root cause procedural issues negatively impacting service levels and cargo loss

Communication

• Ensure that the Director, Regional Delivery Operations is informed of service level trends, performance issues and action plans put in place for resolution
• Clearly establish Staples expectations with courier operational leadership teams and audit for compliance as needed –
• Effectively communicate across multiple internal and external teams, to include: -
• Provide single point of contact for Staples sales and customer service to escalate service issues and ensure timely communication and resolution as a liaison to courier leadership –

Impact On Business

• Responsible for delivery of $156M in sales –
• Manages last mile delivery for 3 SDO’s and multiple courier locations on average (different locations within Alberta and Saskatchewan) –
• Strategic in process development, tactical in daily delivery completion and delivery orientation in balancing courier versus UPS modality

Job

Canada Distribution/Warehouse/Transportation

Location(s)

CA-BC-Port Coquitlam

Schedule

Full-time

Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.

Some Of What You Need

• Demonstrated ability to lead diverse teams to achieve results through effective partnering –
• Strong team based leadership, motivational, and development skills –
• Strong oral and written communication skills –
• Must be able to influence direction with couriers through effective relationship building and communication skills –
• Bachelor’s Degree Experience: - 4-6 years of related experience.
• Demonstrated analytical thinking and problem solving ability –
• Possess a strong sense of urgency required to work in a deadline driven environment
• Experience and working knowledge of transportation systems and processes, productivity standards and technology –
• Focus on positive customer experience –
• Proven ability to drive process improvement –
• Initiative to work with minimal instruction and direction –

Some Of What You Will Get

• Learning & Development programs
• Performance bonuses
• Health and Dental benefits
• Associate discount
• RRSP/DPSP
• And more...

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