Senior Technology Manager - Delivery & Operations, Global Product

Description & Requirements
Who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. That includes creating an equitable, inclusive, and growth-focused environment for our people.
About This Team
We are currently searching for an experienced technology manager to join our team and help shape the team for success. The ideal candidate will be a self-driven, problem-solver with a sharp analytical mind and the proven ability to enroll cross-functional areas to achieve continuous improvement in program management and delivery. As a natural born leader, you will have a strong talent for re-enforcing the culture of inspiration and empowerment of a fast-paced and diverse team.
A Day In The Life
lululemon needs a Sr. Manager in Technology to provide management and leadership oversight for strategic, business-transformation projects in Global Product. This role assists with the program delivery governance, defining & improving ITSM practice, QA (Quality Assurance) practices.
Key responsibilities include, but are not limited to, the following:

• Define the processes needed to achieve and sustain operational excellence, including small business enhancement delivery and systems reliability.
• Coordinating with the project managers and other technology leaders on project, workload, and asset information and processes.
• Manage portfolio level risks and dependencies to ensure overall success and predictability of program.
• Deliver data views of portfolio and IT assets (hardware, software, applications, etc.) to the enterprise, including executive staff, for use in decision making across technology initiatives within Global Product.
• Develop dashboards, graphics, and reports, supporting the portfolio management in creating materials for executive sponsor and steering committee communication and meetings.
• Direct and assist implementing portfolio management policies and processes to support fact-based decisions on investments into technology initiatives.
• Create community of practice for Program, Operations, and QA/QC.
• Create program level roadmaps for which consists of aligned milestones across domain areas.
• Establish and consistently administer/maintain delivery and program methodologies and processes.
• Support and advise program managers in planning, managing, and evaluating project and initiatives, operations, and processes.
• Provide expert guidance to optimize systems, procedures, and processes, evaluate operational and program effectiveness and develop solutions to make improvements or address performance issues.
• Build trusted and effective relationships working with project managers & program managers to ensure they deliver on-time, on-budget, on benefit and on-quality (and intervening to resolve issues as required).

Qualifications

• Identifies and initiates action plans with limited guidance, self-prioritizes, drives to deliver on commitments without prompting and communicates ahead of deadlines
• Planning & Organizing / Driving for Results, ability to break down complexity.
• Ability to drive change through data.
• Bachelor’s degree in management information systems, Computer Science or equivalent combination of education and experience
• Experience directly leading, developing organizational talent and teams.
• Self-motivated, proactive, and results-oriented with effective communication skills to drive clarity with IT and business teams.
• 15+ years of experience in information technology teams and systems, 3 years as a Program Manager, or Project Manager leading large projects.
• 5 years of experience in senior leadership roles directly leading people,
• Ability to apply best practices to the software development lifecycle (SDLC) for projects based on experiences with iterative/agile and blended approaches, effectively coordinates implementations with cross functional teams.

Must Haves

• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
• Fosters connection by putting people first and building trusting relationships.
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
• Communicates with honesty and kindness and creates the space for others to do the same.
• Integrates fun and joy as a way of being and working, aka does not take themselves too seriously.