Senior Product Manager Jobs

As the world leader in virtual care, Teladoc Health is passionate about taking care of people. We have been providing care in Canada for over two decades to more than 9 million Canadians and 85,000 plan sponsors. We deliver care across 175 countries (over 51 million members globally), living our mission to empower all people to live their healthiest lives by transforming the healthcare experience. Levering digital technology, we provide whole-person care that spans every stage in a person’s health journey from wellness and prevention to acute care to complex healthcare needs. Our Canadian team has doubled in size over the last two years, and our growth is expected to rapidly continue as we transcend the landscape of future healthcare.

Position Summary

The Senior Product Manager will be responsible for leading product strategy for relevant products including responsibility for managing the product innovation funnel and product road map. Oversight for respective products ensuring annual goal setting, execution of product development. Leading routine market and competitive evaluation, product performance measures are critical to this role as well as new product innovation/ideation, customer/operations/clinical user journeys, design, implementation, pricing, packaging and management of existing and new products in support of Teladoc Health’s product lines.

The role is also responsible for establishing success metrics that measure customer, market, operations, enhancing our ability to drive new revenue and improve margins. The Senior Product Manager will effectively act as the intersection between clinical, operations, business, finance, data analytics, technology and user experience, and play a critical role in the development and execution of Teladoc’s product and market strategies. The Senior Product Manager will also work with our internal business partners on the creation and management of business plans that support the business goals of specific segments. In addition, the Senior PM will contribute to the development of the Product department in Canada supporting the establishment of processes, tools and templates to standardize all elements of the product life cycle.

Role and Responsibilities

• Act as a thought leader and subject matter expert in the assigned product area
• Develop essential product documentation including Business Case, Business Requirements/Product Specifications and user cases
• Perform other duties as assigned by management
• Act as the primary product owner of existing complex products and programs
• Manage the assigned product lifecycle in whole - from ideation, exploration, approval, development, implementation, execution, measurement and ongoing development Form # 6.2-1-4 Rev. C Page 2
• Communicate, collaborate with, and influence leaders in diverse functional areas (e.g., technology, clinical, sales, operations) regarding product needs, market plans, and organizational prioritization, including:
• Own product backlog and collaborate closely with the development team to manage and prioritize the backlog
• Develop and maintain operational metrics and financial reporting to accurately measure product performance (customer loyalty, experience, forecasted revenue, utilization, resource optimization, etc.)
• Research, analyze and understand market dynamics, competition and industry trends

○ With Marketing on the delivery of product promotion and sales activities

○ With innovation and strategy leaders to develop new clinical lines of business and partnerships

○ With Engineering Development to facilitate the Agile development process as a key product owner, participating and leading the development sprint efforts and daily task activities necessary in Agile development

○ With Business Development to assess potential strategic partnerships, acquisitions, and build/buy/partner decisions

○ With Sales, Client Relations, Operations and Marketing to supply necessary product knowledge, competitor and market information, presentations, and technical expertise

Qualifications and Education Requirements

Required:

• Communication and presentation skills
• Comfortable working independently and communicating through multiple levels in the organization
• MBA or Master’s Degree preferred
• Attention to detail
• Comfort with change and uncertainty
• Organizational and planning skills
• Product Management or related experience in the healthcare technology industry preferred
• Bachelor's Degree in in Business, Marketing or related field (or equivalent in relevant work experience) required
• Confluence, JIRA, Miro, etc.
• Minimum of 5 - 8 years of product management experience required
• Positively collaborates with other employees and departments to complete objectives
• Experience in telehealth, patient engagements tools, or digital health, preferred
• Ability to manage multiple projects simultaneously
• Expertise in relevant business software (Excel, PPT)
• Strategic thinking and planning
• Customer orientation, with data-driven decision-making approach
• Project management skills
• Problem analysis and problem solving

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at [email protected]