Coordinator, Regional Multi Unit Account

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Position Summary

Supports a portfolio of Regional Chain Account Customers through day-to-day tactical, customer relationship management activity. Assists the Regional Multi Unit Account Managers by coordinating customer activities and providing internal support to their customer account teams. Facilitates interactions between internal supporting departments and customer corporate offices.

Essential Functions

• Assists in the pricing and contract efforts.
• Serves as the escalation point for any customer service issues requiring additional support that is beyond the Customer Care Rep’s ability. Resolves conflicts.
• Directs internal Gordon Food Service teams in new restaurant location openings and closings.
• Manages the customer product usage through the CRID report and Customer Compliance report
• Participates as a core member in the new customer implementation process.
• Coordinates new item setup
• Works directly with customers to resolve issues (including general inquiries, service and product issues)
• Organizes all essential communication for key projects, e.g. promotions, limited time offers and product changes
• Performs other duties as assigned.
• Reviews internal initiatives from a customer perspective to ensure proper execution
• Creates standard and ad hoc reports to support customer using the Data Warehouse. Analyzes reports to ensure data integrity.
• Manages order guide process
• Participates in business reviews as directed by Regional Chain Manager.

Knowledge / Skills / Abilities

• A natural desire to serve our customers
• Ability to multi-task, organize, prioritize and work independently or within a team environment
• Excellent written, verbal, organizational and communication skills.
• Ability to problem solve and develop solutions to a variety of complex business issues with the ability to balance customer needs within the framework of Gordon Food Service business practices.
• Highly motivated, self starter with a focus on details and accuracy in a fast paced environment

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words “Accommodation Request” in your subject line.