Unit Clerk, Medicine Outpatient - Chilliwack General Hospital

Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.

Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more .

We currently have an exciting opportunity for a Relief Part Time – Unit Clerk, Medicine Outpatient to join our team at Chilliwack General Hospital located in Chilliwack , B.C. This position is available until May 3, 2024 or Return of Incumbent. We hire great people for outstanding jobs and need your help to expand the ability to deliver prompt and professional service.

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Fraser Health is proudly recognized as a BC Top Employer . Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

Effective October 26, 2021 all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

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Detailed Overview

Under general supervision, performs a variety of clerical duties related to the operation of an outpatient care area including scheduling and booking appointments and registering patients. Acts as a communication link for the area, transcribing and processing physicians' orders, coordinating with other departments and facilities, arranging patient tests and receiving results, receiving and directing patients and visitors, and assembling and maintaining patient charts.

Responsibilities

• Performs other related duties as required.
• Schedules and books outpatient appointments by receiving appointment requests, making follow up appointments, adjusting appointments in accordance with patient and facility requirements, and assigning to the appropriate time, date and location. Maintains appointment schedules by arranging and confirming patient appointments; prepares appointment slates and distributes slate to designated hospital departments as required.
• Prioritizes, processes, coordinates and transcribes physicians' orders by copying information, completing required forms and/or entering information into the computer and distributing information; arranges patient tests and performs follow up as necessary.
• Acts as a communication link for the assigned area by contacting other facilities and departments, including bed booking to exchange information regarding bed availability to assist admissions, discharges and/or patient transfers; receives patient's tests, and receives visitors, provides information and directs to appropriate area.
• Assembles and maintains patient charts according to established procedures; transcribes patient data into applicable health record system; attaches patient documents such as lab and/or special examination reports to chart; dismantles and forwards discharged patient records to Health Records.
• Accepts calls from nursing staff regarding illnesses and/or absence from work and communicates information received to nursing unit and appropriate person; calls in relief nursing staff according to pre-determined guidelines and refers problems to the Manager, Clinical Services or designate.
• Maintains timekeeping records for regular and casual staff and submits/enters to payroll system as required. Receives and processes requests such as vacation, leaves of absence and terminations by preparing necessary documentation and forwarding to the Manager, Clinical Services or designate for approval.
• Maintains records on relief staff such as names, address, contact phone number, availability for work, suitable work area and hours worked.
• Reviews and screens outpatient booking requests, receives patients, obtains/confirms registration information, registers patient in the appropriate system and completes registration documentation.
• Performs related clerical duties such as data entry, filing, compiling, preparing and maintaining statistics including related reports, delivering and picking up items, maintaining and ordering stationary and supplies through stores, and arranging for and tracking equipment repairs as required.
• Answers telephones, transfers calls, takes messages, answers routine inquiries or referring as appropriate; opens and distributes mail as required.

Qualifications

Education and Experience

Grade 12, medical terminology and graduation of a recognized Nursing Unit Clerk program, plus one year of recent, related experience or an equivalent combination of education, training and experience.

Skills And Abilities

• Ability to organize work.
• Ability to deal with others effectively.
• Ability to utilize a variety of computer software applications.
• Ability to keyboard at 40 wpm.
• Ability to communicate effectively both verbally and in writing.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.