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Change Manager, Product Transformation
Company | RBC Wealth Management |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Banking,Financial Services |
Expires | 2023-07-09 |
Posted at | 11 months ago |
Come Work with Us!
- Manage and resolve change management risks throughout the project while developing a sustainable change management plan
- Lead the development and facilitation of training, communication, and all other aspects related to change adoption
- Develop a change management plan that will enable the implementation of process and controls changes across a broad group of internal (Operations, Client Success) stakeholders and support change management efforts for external clients as required
- Develop and implement OCM strategies and plans to mitigate risks and successfully transition impacted stakeholders through the changes, including the implementation of communication, engagement, change leadership, training, and resistance management strategies and plans and oversee OCM execution, including measuring the outcomes to assess effectiveness of the overall change management strategy
- Lead the development and implementation of OCM methodology, strategies and plans to support large to medium scale projects
- Provide input, document requirements and analyses to support change management activities.
- Facilitate the development and use of performance metrics to define, measure and report on the progress and success of change and impacts to people on projects
- Build and manage relationships with Internal stakeholders – Operations, Technology and Operations, Learning and Development, Human Resources, and Communications areas and others as necessary in the development and implementation of successful OCM strategies
- Providing regular consolidated reporting and updates to management.
- Provide recommendations on optimizing and executing change management tactics based on feedback / inputs from business stakeholders
- Own process and controls impact assessments (current vs. target state)
- Offer support to ongoing and additional product initiatives as required
- Complete stakeholder analysis, organizational impact, change readiness assessments and integration plans into communication and training to drive adoption of changes being introduced
- Extensive delivering training sessions in classroom and use of Web technologies channels
- Interpersonal and networking skills with a proven track record of dealing with clients, senior management and colleagues across geographies
- Minimum 5 years in Leadership/Management role and RBC cross functional business experience/exposure, IS preferred
- Thorough operational knowledge of and applicable systems , processes, procedures, policies and operations
- Excellent communication skills, both written and verbal with the ability to offer clear and concise articulation of complex initiatives
- 3+ years of broad Change Management and Project Management experience (equivalent combination of education and experience will be considered)
- Outstanding presentation and facilitation skills
- 7+ years financial industry experience specifically in and Investor Services/Fund Administration industry
- Tableau and Power BI
- PMP, Change Management certification, e.g. Prosci
- Working with an exciting, close-knit, supportive & dynamic group
- Competitive compensation
- Opportunity to obtain hands-on experience throughout your role
- Excellent career development and progression opportunities
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Excellent exposure to communicate with various business partners and stakeholders in Investor & Treasury Services and within other platforms as appropriate
- Opportunity to collaborate with other business segments within the bank
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