Transformation Manager Jobs

Experience and knowledge of change management principles, methodologies and tools

Apply a structured methodology and lead change management activities

Support communication efforts Support the design, development, delivery and management of communications

Provide input, document requirements and support the design and delivery of training programs

Exceptional communication skills, both written and verbal

Certification en gestion du changement

Demonstrated organizational skills, including project planning, management, and team building.

Ability to operate and influence across a matrix organization and manage team members by influence, without the benefit of direct reporting.

Well-rounded business leader with strong capabilities and understanding of commercial, operational, and financial levers of the business.

Experience with a wide variety of structured problem-solving processes and reporting tools.

Excellent people skills with the ability to develop and maintain professional relationships across a matrix, multi-cultural organization.

Work with the CIO to review opportunities to automate and utilize technology more effectively across the organization.

5+ years of experience in Marketing, Transformational/Implementation roles and/or project management across large and executive audiences.

Project management, Take to market & Change leadership experience

Experience working with project management tools – Workfront, Jira, Confluence, MS Projects, etc.

Innovation: Pursues leading practice and innovative approaches to bring best in class marketing capabilities related to tech to the organization

People leadership to manage & support a team – while also building top talent

People Leadership: Develops team performance against strategic objectives and important metrics through mentorship and professional

Coordinate change management activities related to our Frontline processes and procedures with the Global Frontline Management team

Support event management and logistics (e.g. FSM Conference planning, Regional Managers Meetings, etc.)

Advancement programs to enhance education skills

Programme d’aide de financement pour les congés parentaux

Bachelor's degree in business administration, customer service, or a related field (or equivalent work experience).

Have at least 10 years experience in aftermarket support functions

You have experience with program evaluation. Tajikeimɨk will also offer mentoring and training to support the position.

You have sound knowledge of Mi’kmaw culture and experience working with Mi’kmaw organizations.

Support Health Directors in Nova Scotia in evaluating programs offered through Mi’kmaw community health centres

You are an innovative thinker with experience developing and using evaluation as a tool for community development and social change.

Experience with program evaluation, models and tools.

Strong collaboration, problem-solving, and planning skills.

Business analytical skills – making observations, anticipating client and management needs or expectations

Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines

Experience with HCM / HR Technology implementation and knowledge

Experience managing staff on multiple projects and providing direction to team members

Excellent oral and written communication skills, including proficiency in Excel and Powerpoint

Experience in selling and delivering projects that cover the full life-cycle of assessment, design and implementation support

· Outstanding project management, stakeholder management, and change management skills

SKILLS & COMPETENCIES REQUIRED FOR SUCCESS

· Capacity to manage multiple initiatives in parallel in a fast-paced environment

· Advanced skills in Excel, PowerPoint, and other MS Office applications

· Min 6 years’ experience in consulting firm and/or corporate strategy

Work Location: Hybrid remote in Bolton, ON L7E 4M2

Expert knowledge of technical processes, procedures, tools and technologies and project management methodologies

Integrated knowledge of business, operational functions, methods and regulatory requirements to solve complex problems and develop new solutions

Support driving transactions to appropriate channel for first time right customer experience.

Identify opportunities to integrate the optimize non-targeted marketing across channels to support ideal customer experience and to drive measurable change.

Stay on top of industry trends, innovation and technologies pertaining to channels, brand and customer experience.

Undergraduate degree or relevant professional certifications, designations, or equivalent required

Faire preuve d’initiative et de leadership

Capacité démontrée à résoudre des problèmes complexes

Souci du travail bien fait

Capacité à accepter et à émettre des critiques constructives

Accompagner les entreprises dans l’implantation des systèmes pour supporter la mise en place des meilleures pratiques d’affaires

Identifier les opportunités d’amélioration et d’optimisation des processus d’affaires en participant à des projets de diagnostics d’entreprise

Business analytical skills – making observations, anticipating client and management needs or expectations

Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines

Experience with HCM / HR Technology implementation and knowledge

Experience managing staff on multiple projects and providing direction to team members

Excellent oral and written communication skills, including proficiency in Excel and Powerpoint

Experience in selling and delivering projects that cover the full life-cycle of assessment, design and implementation support

Business analytical skills – making observations, anticipating client and management needs or expectations

Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines

Experience with HCM / HR Technology implementation and knowledge

Experience managing staff on multiple projects and providing direction to team members

Excellent oral and written communication skills, including proficiency in Excel and Powerpoint

Experience in selling and delivering projects that cover the full life-cycle of assessment, design and implementation support

Project Management Institute (PMI) certification preferred or extensive project leadership experience required

PROSCI Change Management Practitioner, Certified preferred

A minimum of five years progressive leadership responsibility and project management, preferably in health-related sector preferred

Key Skills, Experience And Behaviours Required For This Position

Demonstrated experience establishing and delivering complex projects within a large system and / or organization

Work experience with equity-deserving groups, priority populations, and racialized communities.

Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) certification (Issued by Project Management Institute) is considered an asset.

Demonstrates excellent word processing, spreadsheet, relational database, visual management software, project management software and simulation modelling software skills

Experience and demonstrated expertise in data management, data analysis, and statistical manipulation

Demonstrates excellent team building and management of group processes skills

Undergraduate degree in Health Services Administration, Health Information Management, Business Administration or Industrial Engineering required.

Lean, project, and change management expertise considered an asset

Superior leadership and coaching abilities, and understanding and experience in application of change management principles

Partner with key stakeholders to define and apply rigorous prioritization criteria to improve experiences, increase efficiency and maximize business value

Direct the implementation of high impact opportunities for improving the customer experience

Establish key enterprise-wide customer experience metrics to measure success, monitor outcomes and effectively communicate status and progress

Create rigor, discipline, and cadence into the operating plans for prioritizing and delivering on improved experiences for BCAA customers

Experience: 8-10 years of related experience within appropriate business

Project Management Certification (PMP, PgMP, etc.) or MBA

Pragmatic project manager: Demonstrated capability to lead large transformational projects in a structured way.

Experience in call center environment and/or within a digital team

Experience working in a matrix structure to deliver end-to-end success

Experience managing programs or projects around systems, network, data, privacy or cyber security experience (not mandatory)

Articulates deliverables/timetables; coordinates efforts of internal process owners/experts

Understanding talent and resourcing requirements managing workforce planning, identifying skill gaps and recommending solutions

Completed university degree or college diploma in Human Resources Management or Business / Commerce (required)

HR Manager– Org Design & Transformation

In collaboration with our internal teams, craft talent strategies that highlight future skills implications for the enterprise, business function and workforce

Required to work on skill and role gaps

Develop and deploy Workforce strategy (to close skill and role gaps)

3+ years of broad Change Management and Project Management experience (equivalent combination of education and experience will be considered)

Provide input, document requirements and analyses to support change management activities.

Minimum 5 years in Leadership/Management role and RBC cross functional business experience/exposure, IS preferred

Interpersonal and networking skills with a proven track record of dealing with clients, senior management and colleagues across geographies

PMP, Change Management certification, e.g. Prosci

Manage and resolve change management risks throughout the project while developing a sustainable change management plan

Governance and management of complex transformation execution

Demonstrated technical expertise within a specific sector (e.g., Banking, Insurance, Public Sector) or capability area (Customer Experience, Operations, HR, Finance)

Business, operational model and experience design

Benefits realization/business case/funding models for transformations

Ensure consistent quality of delivery and client experience

Experience with technology implementation (preferred)

Coordinate and run the governance of the RCIA Program and corresponding resource and budget management.

Make significant contributions to change management to help implement innovative solutions and drive toward achievement of common goals

Good understanding of technology/ software change management practices

Coordinate and review business requirements, solicit feedback, and ensure the project meets the RCIA stakeholders’ needs

Support RCIA leaders on enhancing process efficiency, education and training, communication, and annual planning of Archer programs

Quantitative, analytical, and problem-solving skills

Manager: at least 8 years of consulting or relevant financial services industry experience

Senior Manager: at least 12 years of consulting or relevant financial services industry experience

Experience Design: Assisting our clients in reimagining, designing and deploying valuable human experiences

Develop people (Manager). Provide constructive on-the-job feedback/training. Foster an innovative and team-oriented work environment.

Strong interpersonal, communication, and presentation skills

Strong analytical mindset in terms of taking abstract questions and issues and structuring them into manageable, specific work streams