Incident Process Manager And Change Manager

The Process Improvement & Change Management Specialist is a 3-year term role that will be responsible for leading the development and delivery of organizational change management strategies, plans, and analysis within individual projects

Education & Experience:

• Bachelor’s degree in commerce, HR, technology, communications, organizational management, or related field; Master’s degree would be considered an asset. An equivalent combination of education and experience may be considered.
• Strong knowledge of business process mapping (BPMN) and improvement/optimization.
• Experience in an ERP implementation project or software implementation projects in a change management specialist role is preferred.
• Undergraduate degree in a relevant discipline.
• Change management experience in Workday (or cloud-based ERP) implementations preferred.
• Comfort and experience interacting with and influencing senior executives.
• Solid understanding of change processes and their impacts on both individuals and organizations
• Knowledge of organizational change management principles, methodologies, and tools
• A minimum of 5 years of combined experience in organizational change management, process improvement, organization development, communications, or a related field