Major Incident Manager Jobs

Experience utilizing a defined Sales Methodology (re: MEDDPICC, MEDDIC, Challenger, etc.) for business needs/business pain understanding

Consultative sales experience targeting relevant companies/businesses to drive cost savings and efficiencies throughout their IT organization

Highly motivated and professional, with excellent verbal communication, presentation, and social skills

Bachelor’s degree preferred or equivalent experience

Prospect across a broad range of accounts to build high-quality pipeline

You will develop and run a sales strategy with a target account list

Strong people management and leadership skills to contribute to the technology division goals and objectives in supporting the Saskatchewan health system;

Strong written and presentational skills; ability to clearly communicate; complex messages to a variety of audiences including senior management;

Relevant leadership experience in a technology oriented or project related function;

Customer focused approach and good analytical and problem solving skills;

Flexibility to shift work hours as required to manage teams;

Ability to work effectively with colleagues, managers, suppliers and stakeholders. Understands the importance of developing effective partnership relationships with key suppliers;

Comprehensive knowledge of project management principles and methodologies.

Additionally in this role, you will build on your education and career experience as you:

Five (5) to seven (7) years’ recent related experience in managing, leading and directing facilities projects in a complex institutional environment

Knowledge of capital project planning and implementation processes including design, construction and procurement within current standards, codes, bylaws and regulations.

Demonstrated ability to effectively manage planning, design and construction projects simultaneously.

Bachelor’s degree in Architecture, Interior Design or Engineering related field

Meet with Customer Service Account Managers on a regular basis to present results and action plans related to Problem Management activities

Responsible to implement solutions to improve the customer experience

Coordinate with internal teams, partners and suppliers to establish communications and manage expectations

The Incident Manager acts as the single point of contact for all customer escalations and service assurance related issues

3 years or more industry experience

In-depth knowledge of telecommunications industry; More specifically in the following fields:

Excellent knowledge and experience with data management software (Access)

Experience with inventory and warehouse management software (ERP, MRP, WMS, TMS)

Develop the analysis and management tools needed to monitor the various projects.

Bachelor's degree in administration (operations and logistics management) or industrial engineering

Understand market and customer consumption trends for the product category it manages in order to develop its demand expertise.

Work in collaboration with major accounts, product managers and supply planners.

Setting up of Technical & Management Bridge

100% Employer paid benefits (Health/Dental/Vision)

To manage customer incidents 24X7 and ensure minimal disruption to the service

Strong analytical, organizational, and problem-solving skills.

Strong customer communication skills with the ability to communicate technical issues to non-technical customers.

Ability to work well within a team to learn and share knowledge.

Setting up of Technical & Management Bridge

100% Employer paid benefits (Health/Dental/Vision)

To manage customer incidents 24X7 and ensure minimal disruption to the service

Strong analytical, organizational, and problem-solving skills.

Strong customer communication skills with the ability to communicate technical issues to non-technical customers.

Ability to work well within a team to learn and share knowledge.

Four + years of quota-carrying, outside business-to-business sales experience

Three+ years of relevant experience in HCM, technology, business equipment, uniform, or software sales

Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.

If You Don't Have a College Degree, Other Acceptable Experience Could Include

Are you ready to control your financial future with unlimited upside earnings potential?

Are you looking for continuous learning and the opportunity to invest in yourself?

Four + years of quota-carrying, outside business-to-business sales experience

Three+ years of relevant experience in HCM, technology, business equipment, uniform, or software sales

Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.

If You Don't Have a College Degree, Other Acceptable Experience Could Include

Are you ready to control your financial future with unlimited upside earnings potential?

Are you looking for continuous learning and the opportunity to invest in yourself?

Excellent interpersonal and relationship management skills

Ensure effective donor management organizationalframeworks and processes are in place – Call Notes, Call Briefs, Raisers Edge Actions, Correspondence, Stewardship Activities

Working knowledge and experience in Raiser’s Edge

Relevant post-secondary degree or an equivalent combination of education and experience

Manage a portfolio of 100+ Individual and Foundation donors at the $25K - $1 million+ giving levels,

Manage a small portfolio of corporate donors and prospective donors,

At least three year's experience working in IT service management, or a similar role.

Strong knowledge of IT service management software including ITIL.

Strong problem solving, analytical, and time management skills.

Excellent managerial skills and ability to collaborate with team members.

Bachelor's degree in information technology, engineering, or a related field.

Ability to analyze a high volume of technical data and work in a fast-paced environment.

Excellent time management skills, and work with high levels of autonomy and self-direction

Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry - SASE technology is preferred

Your consultative selling experience will identify business challenges and create solutions for prospects and our customers

Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques

Demonstrates in depth knowledge of the full sales cycle and the ability to follow a structured sales process

Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions

A minimum of 5 years of combined experience in organizational change management, process improvement, organization development, communications, or a related field

Change management experience in Workday (or cloud-based ERP) implementations preferred.

Experience in an ERP implementation project or software implementation projects in a change management specialist role is preferred.

Knowledge of organizational change management principles, methodologies, and tools

Comfort and experience interacting with and influencing senior executives.

Strong knowledge of business process mapping (BPMN) and improvement/optimization.

Outstanding technical skills, knowledge of network protocols and network communication principles, understanding of vulnerabilities and remediation techniques

Defining and maintaining Information Security Incident Management Process and build procedure documents for incidents handling

SIEM, Log Management, Network Security & Monitoring

Managing, maintaining and improving Incident Response capabilities to detect, proactively hunt for and respond to sophisticated cyberattacks

Outstanding knowledge in the following Cybersecurity domains:

Excellent problems solving skills, ability to coordinate with different local and global teams

3+ years of hands-on technical working experience with the Incident Management of complex IT environments at large organizations.

Experience with ITSM tools (ServiceNow is a plus) with strong understanding of service management principles it supports.

Banking & finance services industry experience is an asset.

6+ years of progressive IT working experience that spans a high-level understanding of full stack technologies used in a large enterprise.

3+ years of hands-on technical working experience in handling incident bridges involving support teams from multiple geographies & global time zones.

ITIL Foundations certified (ITIL V3, 2011 or V4).

• Banking & finance services industry experience is an asset.

Medical and dental benefits once qualified

Adecco is currently seeking a highly motivated individual for a full-time position as a Incident Manager.

Shifts: Monday to Friday – 16x7 shifts

Job type: Full-time | 12-Month Contract

Vacation pay paid out on each weekly pay cheque

Comprehensive knowledge of project management principles and methodologies and ability to coach team members on these skills.

Apply technical expertise to advise and assist senior management to achieve its vision and strategic direction.

Developing appropriate communications strategies and materials necessary for project decisions and partner management and coordination.

Provide quality control in collaboration with advisors/consultants to ensure that the project meets the requirements as set out in the contract.

Experience and expertise in Design Build, Alliance Contracting, Progressive Design Build, and/or Integrated Project Delivery

Competitive salary package, including comprehensive health benefits coverage.

Participate in post Incidents activities (Problem Management): Root Cause, Preventative Actions, Monitoring, Process review

There may be a requirement to manage email outside of business hours for business needs

Critical Thinking/Improvements: Regular process reviews, assess constraints/limitations and offer recommendations

Analyzing Data and Root Cause: Identify system risks, audit risks, process risks and gaps, trends, and offer recommendations for improvement

Service oriented and strong soft skills

Ability to interface confidently with internal customers of various skill sets, expertise, and seniority (e.g., Senior Leadership)

Excellent project management skills within municipal environment. The Project Management Professional designation is an asset.

Manage and supervise project consultants and contractors delivering planning, design, construction and post-construction/warranty services.

Provincial Operator Certification in Water Treatment, Water Distribution and Supply, Wastewater Collection and/or Wastewater Treatment certification would be considered an asset.

A high level of integrity and accountability, as an effective project leader, with excellent verbal and written communication skills

Skilled communicator within a multi-functional and collaborative team environment

Competent in the use of computer programs in particular Microsoft Office Suite programs and a working knowledge of AutoCAD Civil 3D.

1 year of MAJOR Incident management experience

5 years of extensive work experience in IT or Business Environment

Critical thinking, problem solving, research skills and determination

Excellent written and spoken English communication skills

Ability to work in a fast-paced environment with minimal supervision

CONTRACT: 3-month contract to start