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Incident Manager Jobs

Company

LanceSoft, Inc.
Address Scarborough, Ontario, Canada
Employment type CONTRACTOR
Salary
Category IT Services and IT Consulting
Expires 2023-08-10
Posted at 10 months ago
Job Description

Hybrid from day 1

Contract Duration: 12 months

Scheduled Hours: Monday to Friday 16x7 shifts

Most of the shifts will be Monday to Friday - 8 hour shifts between 6AM – 10PM ET, with some weekends and on-call availability (every 4 weeks).


Candidate Requirements/Must-Have skills:

  • 3+ years of hands-on technical working experience with the Incident Management of complex IT environments at large organizations.
  • 6+ years of progressive IT working experience that spans a high-level understanding of full stack technologies used in a large enterprise.
  • 3+ years of hands-on technical working experience in handling incident bridges involving support teams from multiple geographies & global time zones.

Nice-To-Have Skills:

  • Experience with ITSM tools (ServiceNow is a plus) with strong understanding of service management principles it supports.
  • Banking & finance services industry experience is an asset.
  • ITIL Foundations certified (ITIL V3, 2011 or V4).

Education:

Post-secondary degree in a technical field such as computer science, computer engineering or related IT field required.