Critical Incident Response Manager Jobs

Experience with post-traumatic intervention, suicide and crisis intervention, and management coaching

Strong communication and team management skills

The ability to manage competing priorities in a fast-changing environment

A comprehensive benefits plan for our part-time (21+ hrs) and full-time employees

Managing a team of 5 trauma counsellors

Overseeing the quality of the 24/7 services provided to our clients

Demonstrated skill in developing and presenting on cyber risk concepts to non-technical audiences, including project and product managers and non-technical leadership.

Experience defending heterogenous enterprise environments. Red teaming or other offence-oriented experience a plus.

Previous experience with a major cloud platform, such as AWS or Azure.

Outstanding written and verbal communication skills.

Establish and maintain relationships with suppliers and business partners in the information security industry.

Educate, coach, and mentor a team on technical, interpersonal, and team dynamics, company policy & procedures, and other topics.

Excellent critical thinking skills with the experience to diagnose and troubleshoot technical issues

5+ years of incident response or digital forensics experience.

Knowledge of TCP/IP Protocols, network assessment and network/security applications, including log and network traffic capture assessment.

Experience with Velociraptor, Axiom, FTK, SIFT, Volatility, ELK, WireShark, Plaso, Skadi or other open source forensic/log analysis/network assessment tools.

Experience with EDR tools like CrowdStrike Falcon, Carbon Black, Sentinel One, etc.

Knowledge of industry standard frameworks – NIST, HIPAA, PCI.

Strong knowledge of IT Service Management Practices.

Oversee and maintain the incident management process.

2 to 4 years of demonstrated ability working in IT service management, or a similar role.

Experience working with IT monitoring systems and software such as Grafana, Zabbix, etc.

Excellent written communication skills, able to distill complex technology scenarios into clear and easy-to-understand decisions, actions and consequences.

Technical knowledge of supporting systems built in Linux/Unix operating systems, Cloud (public and private) environments and technologies.

Exceptional time management and multi-tasking skills with the ability to prioritize tasks and work within established deadlines and time constraints

Conduct code reviews and implement proper change management procedures

Knowledge of leading practices, benchmarking, peer company environments and prior experience relevant to industry-specific business and technology functions

Lead Functional Design approval and Change Management processes

Manage, mentor, educate, and coach the Kinaxis Rapid Response development team on good development practices and career performance

Manage day-to-day activities of the development team

Experience with Incident Management systems (e.g., ServiceNow, Jira)

Two or more years of direct experience in Security Incident Response, including some of: threat management, vulnerability assessment, monitoring and investigations

Experience with problem, incident and change management response

Prepare incident response reports and documentation for management and stakeholders.

Are you skilled in incident response and eager to contribute to a dynamic and rapidly evolving field?

Minimum of two years’ experience working in Security Operations Centre

Meet with Customer Service Account Managers on a regular basis to present results and action plans related to Problem Management activities

Responsible to implement solutions to improve the customer experience

Coordinate with internal teams, partners and suppliers to establish communications and manage expectations

The Incident Manager acts as the single point of contact for all customer escalations and service assurance related issues

3 years or more industry experience

In-depth knowledge of telecommunications industry; More specifically in the following fields:

Conduct in-depth analysis of security incidents, root cause analysis, and post-incident reviews. Prepare comprehensive incident reports for management

Stay up-to-date with the latest cyber threats and vulnerabilities, and implement proactive measures to enhance the organization's security posture.

Continuously enhance incident response procedures and policies to strengthen the incident response capabilities of the organization.

Bachelor's Degree in Computer Science, Cybersecurity, Information Technology, or a related field. Relevant certifications (e.g., CISSP, CISM, GIAC) are a plus.

Demonstrated experience in leading teams

In-depth knowledge of incident response methodologies, tools, and best practices.

Manage the administrative requirements as dictated by TELUS Health Trauma department.

Minimum 3 years post-graduate counselling experience;

CISM, CISD training or EMDR certification is an asset;

Experience delivering group debriefing and/or running counselling groups;

Provide Critical Incident Response to our organizational clients;

Work/travel to an on-site location;

Setting up of Technical & Management Bridge

100% Employer paid benefits (Health/Dental/Vision)

To manage customer incidents 24X7 and ensure minimal disruption to the service

Strong analytical, organizational, and problem-solving skills.

Strong customer communication skills with the ability to communicate technical issues to non-technical customers.

Ability to work well within a team to learn and share knowledge.

Setting up of Technical & Management Bridge

100% Employer paid benefits (Health/Dental/Vision)

To manage customer incidents 24X7 and ensure minimal disruption to the service

Strong analytical, organizational, and problem-solving skills.

Strong customer communication skills with the ability to communicate technical issues to non-technical customers.

Ability to work well within a team to learn and share knowledge.

Knowledge of security technologies, such as, firewalls, IDS/IPS, AV, SIEM, DLP, Vulnerability Management, Web and Email Content Filtering.

This role is fully remote, offers a generous base salary & bonus plus excellent benefits.

SANS training / GIAC certifications / Offensive Security OSCP or equivalent /w enterprise mature security experience

Complete open source threat collection and analysis activities identifying indications of cyber threats, malicious code, malicious websites, and vulnerabilities.

Experience in analyzing malware, hacking tools, and threat actor tactics.

Senior Cyber Threat Analyst - Incident Response | 100% remote

At least three year's experience working in IT service management, or a similar role.

Strong knowledge of IT service management software including ITIL.

Strong problem solving, analytical, and time management skills.

Excellent managerial skills and ability to collaborate with team members.

Bachelor's degree in information technology, engineering, or a related field.

Ability to analyze a high volume of technical data and work in a fast-paced environment.

Minimum 4 years’ experience in People Management (direct report or cross-functional) in a multi-disciplinary environment

Provide practical insight and assist Technical Services relating to the Terminal System’s Asset Management Program

Possess a Post-Secondary degree or diploma in a related field or minimum 5 years of combined equivalent work experience and education

Working towards a professional designation in Facilities Management (BOMI, IFMA, PEMAC designation) is preferred

Support the Operational Performance Manager, negotiate with suppliers and contractors to build efficient service level agreements

Minimum 4 years’ experience working in a customer centric environment

Outstanding technical skills, knowledge of network protocols and network communication principles, understanding of vulnerabilities and remediation techniques

Defining and maintaining Information Security Incident Management Process and build procedure documents for incidents handling

SIEM, Log Management, Network Security & Monitoring

Managing, maintaining and improving Incident Response capabilities to detect, proactively hunt for and respond to sophisticated cyberattacks

Outstanding knowledge in the following Cybersecurity domains:

Excellent problems solving skills, ability to coordinate with different local and global teams

3+ years of hands-on technical working experience with the Incident Management of complex IT environments at large organizations.

Experience with ITSM tools (ServiceNow is a plus) with strong understanding of service management principles it supports.

Banking & finance services industry experience is an asset.

6+ years of progressive IT working experience that spans a high-level understanding of full stack technologies used in a large enterprise.

3+ years of hands-on technical working experience in handling incident bridges involving support teams from multiple geographies & global time zones.

ITIL Foundations certified (ITIL V3, 2011 or V4).

• Banking & finance services industry experience is an asset.

Medical and dental benefits once qualified

Adecco is currently seeking a highly motivated individual for a full-time position as a Incident Manager.

Shifts: Monday to Friday – 16x7 shifts

Job type: Full-time | 12-Month Contract

Vacation pay paid out on each weekly pay cheque

Minimum 3 years’ people management experience

Own end-to-end management of the Complaints lifecycle; from complaints reporting, first response, analysis to resolution

Responsible for maintaining an updated centralized complaints repository that can be used for Senior Management and Board-level reporting

Own end-to-end management of Estates Processes: from Estates planning, notification of death, to Estate settlement

Responsible for maintaining an updated centralized Estates repository that can be used for Senior Management and Board-level reporting

Manage team of technical solutions associates; provide training, coaching and feedback; monitor throughput of tickets and complaints closed

1 year of MAJOR Incident management experience

5 years of extensive work experience in IT or Business Environment

Critical thinking, problem solving, research skills and determination

Excellent written and spoken English communication skills

Ability to work in a fast-paced environment with minimal supervision

CONTRACT: 3-month contract to start

• Setting up of Technical & Management Bridge

Must be located in the Pacific Standard Time Zone to manage incidents in the West Coast

Strong analytical, organizational, and problem-solving skills.

Strong customer communication skills with the ability to communicate technical issues to non-technical customers.

Ability to work well within a team to learn and share knowledge.

Experience with web technologies (JavaScript, HTML/XML, Cookies, FTP/SFTP).