Critical Incident Response Manager Jobs in Manitoba

Experience with Incident Management systems (e.g., ServiceNow, Jira)

Two or more years of direct experience in Security Incident Response, including some of: threat management, vulnerability assessment, monitoring and investigations

Experience with problem, incident and change management response

Prepare incident response reports and documentation for management and stakeholders.

Are you skilled in incident response and eager to contribute to a dynamic and rapidly evolving field?

Minimum of two years’ experience working in Security Operations Centre

Manage the administrative requirements as dictated by TELUS Health Trauma department.

Minimum 3 years post-graduate counselling experience;

CISM, CISD training or EMDR certification is an asset;

Experience delivering group debriefing and/or running counselling groups;

Provide Critical Incident Response to our organizational clients;

Work/travel to an on-site location;

At least three year's experience working in IT service management, or a similar role.

Strong knowledge of IT service management software including ITIL.

Strong problem solving, analytical, and time management skills.

Excellent managerial skills and ability to collaborate with team members.

Bachelor's degree in information technology, engineering, or a related field.

Ability to analyze a high volume of technical data and work in a fast-paced environment.

Minimum 4 years’ experience in People Management (direct report or cross-functional) in a multi-disciplinary environment

Provide practical insight and assist Technical Services relating to the Terminal System’s Asset Management Program

Possess a Post-Secondary degree or diploma in a related field or minimum 5 years of combined equivalent work experience and education

Working towards a professional designation in Facilities Management (BOMI, IFMA, PEMAC designation) is preferred

Support the Operational Performance Manager, negotiate with suppliers and contractors to build efficient service level agreements

Minimum 4 years’ experience working in a customer centric environment

Minimum 3 years’ people management experience

Own end-to-end management of the Complaints lifecycle; from complaints reporting, first response, analysis to resolution

Responsible for maintaining an updated centralized complaints repository that can be used for Senior Management and Board-level reporting

Own end-to-end management of Estates Processes: from Estates planning, notification of death, to Estate settlement

Responsible for maintaining an updated centralized Estates repository that can be used for Senior Management and Board-level reporting

Manage team of technical solutions associates; provide training, coaching and feedback; monitor throughput of tickets and complaints closed

1 year of MAJOR Incident management experience

5 years of extensive work experience in IT or Business Environment

Critical thinking, problem solving, research skills and determination

Excellent written and spoken English communication skills

Ability to work in a fast-paced environment with minimal supervision

CONTRACT: 3-month contract to start

You can demonstrate experience in- incident management and incident response in cybersecurity, fraud, or physical security including management roles.

You're an exceptional problem solver- You creatively develop unique approaches and solutions that are necessary to address complex problems.

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

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