Senior Director, Incident Response

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

CIBC will be establishing new capabilities to mitigate financial crimes through the establishment of a Fusion Centre. The Fusion Centre will bring together capabilities that cross cyber, fraud, physical security and crisis management to enhance our abilities to protect clients and employees.

Reporting to VP Fusion, the Senior Director Fusion Incidents will lead the day to day operations for the Fusion Incidents team.

At CIBC we enable the work environment most optimal for you to thrive in your role you’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How You’ll Succeed

• Strategic Development & Execution- Accountable for the Fusion strategy and the development of the Fusion Incident team’s mandate and framework, including processes, technology and data capabilities to support the effective operation of the Fusion Centre. For example, building and maintaining thresholds/severity matrix, escalations paths, incident playbooks and exercises, case management and investigations, and PIRs. Identify and escalate any systemic issues or reoccurring instances or security threats or trends to the appropriate business, risk or control functions as required. Prepare and/or review post-incident reports to ensure effective lessons learned. Track and manage action items through to closure as a result of post-incident reports. Plan and conduct a variety of preparedness exercises designed to effectively test CIBC’s preparedness to fusion events and coordinate CIBC participation in external fusion preparedness events.
• Building world class teams- Lead the creation, implementation and operation of the Fusion Incidents team to effectively coordinate a cross-pillar approach (Fraud, Cyber Security, Physical Security) to financial crime events and incidents (coordination, investigation and mitigation). Establish an incident communication team and its operating framework to provide timely executive awareness of incidents/events and their impact on the business. Develop and manage relationships with executives and business leaders, including guiding collaboration with security pillars; in an effort to improve effectiveness and response to threats/risk.
• Relationship Management: Partner with Fusion stakeholders, including Corporate Security, Cyber Security and Fraud to continuously evolve incident response capabilities, assess potential gaps and trends, and lead task forces to address them in a holistic way. Coordinate Fusion Incident activities with functional leaders as required. Manage and communicate key activities to senior executives across CIBC which will include the development of dashboards that can relay important information on a timely basis. Act as steward and advisor to the business on all aspects of security and financial crimes, providing senior executives with a clear view of the financial crime events/incidents and timely recommendations on based on fact-based intelligence and analytics, aggregate monitoring, case management and insights from internal and external partners.

Who You Are

• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
• You're an exceptional problem solver- You creatively develop unique approaches and solutions that are necessary to address complex problems.
• You are a bold and accountable leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.
• You can demonstrate experience in- incident management and incident response in cybersecurity, fraud, or physical security including management roles.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• Prior to starting in this role, security checks, including a criminal record check must be successfully completed to the satisfaction of CIBC. An annual criminal record check may also be required.

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Toronto-CC East 12th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Cost Effectiveness Analysis, Customer Experience (CX), Financial Services, Service Delivery, Strategic Objectives