Fusion Response Analyst Jobs

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At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing:

Reporting to the Director of Fusion Response, the Fusion Response Analyst is responsible providing incident response efforts on issues and escalations to Fusion from key security partners (Corporate Security, Information Security, Fraud Management) or other lines of business during situations / issues which have elevated risk exposure and / or the potential to escalate into major business incidents with adverse impacts. This includes contributing to the intake and prioritization of incidents and troubleshooting complicated cross-pillar scenarios / issues. The work covers incidents which can carry significant risk that, if not addressed appropriately, could result in customer/employee impact, costs to recover and/or reputational/regulatory/legal/compliance impact. These incidents can involve issues which are rapidly evolving/changing and complex, requiring a need for creativity/innovation and lateral thinking to address unique operational issues and concerns. The role will work with people at all levels in the organization and expectations include a hands-on teamwork approach to solving problems.

At CIBC we enable the work environment most optimal for you to thrive in your role you’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How You'll Succeed

• Provide technical expertise, specialized advice and guidance- typically of a high-level tactical nature, to management / senior management and client groups, when dealing with incidents and organizational / business issues. Provide guidance, technical and consultative support by providing input, and analysis in the resolution of Fusion incidents. Typically this requires the coordination of complex investigations, including research and analysis of threats and issues impacting / facing CIBC.
• Work cross functionally within a diverse group of stakeholders- In turn with other team members, lead the Fusion Daily Briefing which brings key CIBC stakeholders together from across the key security domains and enables effective information sharing across the CIBC security community. Share information and provide briefings to colleagues as appropriate. Promote a shared sense of mission to protect our clients and our bank through a culture of information sharing and collaboration.
• Oversee and organize operational activity in relation to higher-risk incidents / complex incidents- determining the impact/urgency/audience of emergent issues and proactively taking action to mobilize and coordinate Fusion and pillar responses as quickly and efficiently as possible. Prioritize, calibrate and adapt response activity as required to achieve maximum effectiveness throughout the incident response lifecycle. Assist with monthly/quarterly metrics, KPI, KRI, OKRs and dashboards as required.
• Assist in the development of Fusion’s incident management capability- including playbook designs, case management processes, and all operational procedures. Provide input and implement best-practices throughout the incident management lifecycle; collaborating closely across security pillars and impacted lines of business. Participate in special projects and research assignments, including scenario planning, incident handling and playbook drafting. Support delivery and stand-up of other Fusion programs and capabilities as required.

Who You Are

• Goal Driven. You're driven to succeed. You have a strong ability to manage multiple projects and/or initiatives simultaneously and under tight deadlines; including those of a high profile or priority and perform in a high-pressure environment. You also have excellent creative problem solving skills sufficient to develop unique approaches and solutions necessary to resolve complex problems. You have excellent verbal and written communications skills to convey complex issues, and are resilient; able to easily adapt in a fast-paced environment.
• Technical Skills. You have working knowledge of incident management processes and strong awareness of CIBC’s internal policies, procedures and practices. You also have excellent working knowledge of one or more of the domains of Fraud Management, Information Security (cyber) or Corporate Security, and have a strong understanding of the connection points between information security, physical security, legal and fraud operations to ensure holistic response to cross-pillar issues.
• Influential. Your influence makes an impact. You have influencing skills to shape the development of solutions or the operating culture – to obtain support of operational teams and elicit cooperation and consensus. You also have skills in managing internal and external relationships, and are a pro-active self-starter who brings a sense of urgency to the role.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• Prior to starting in this role, security checks, including a criminal record check must be successfully completed to the satisfaction of CIBC. An annual criminal record check may also be required.
• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.
• This is a full time roll with a schedule of 37.5 hours each week. The role is 24/7 with after-hours requirements. This position will require flexibility in managing priorities to meet the demands and the overall objectives of Fusion and workload can be particularly heavy during times of incidents.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

What You Need To Know

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

Job Location

Toronto-CC East 12th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business, Incident Management, Information Security, Problem Solving, Teamwork